Pulsant experienced a notice incident on December 9, 2025, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 09, 2025, 12:13 PM UTC
Pulsant are aware of issues with the Client portal not loading, engineers are currently investigating. Please contact Pulsant support via 0345 119 9900 for any urgent issues
- monitoring Dec 09, 2025, 03:23 PM UTC
Pulsant have implemented a fix, the Client portal is functioning normally. We will continue to monitor these services to ensure continuity and stability. Please reach out to Pulsant Support if you continue to experience any issues.
- resolved Dec 11, 2025, 09:15 AM UTC
The Client Portal is fully operational and no further issues have been observed after a monitoring period.