Pulsant experienced a notice incident on November 18, 2025, lasting 18h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 18, 2025, 12:19 PM UTC
Cloudflare is aware and investigating an issue that impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API are also failing. Cloudflare is working to understand the full impact and mitigate this problem. Portals utilised by Pulsant for Virtual Machine Management may be inaccessible, but VMs will be unaffected. More updates to follow as information becomes available.
- investigating Nov 18, 2025, 12:26 PM UTC
Cloudflare are seeing services recover, but advises customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
- monitoring Nov 18, 2025, 12:38 PM UTC
Cloudflare are seeing services recover, but advises customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
- investigating Nov 18, 2025, 01:07 PM UTC
Latest Update from Cloudflare: "During our attempts to remediate, we have disabled WARP access in London. Users in London trying to access the Internet via WARP will see a failure to connect."
- investigating Nov 18, 2025, 01:15 PM UTC
Latest Update from Cloudflare: "We have made changes that have allowed Cloudflare Access and WARP to recover. Error levels for Access and WARP users have returned to pre-incident rates. We have re-enabled WARP access in London. We are continuing to work towards restoring other services."
- investigating Nov 18, 2025, 01:55 PM UTC
Cloudflare are continuing efforts to restore service for application services customers.
- investigating Nov 18, 2025, 02:37 PM UTC
Cloudflare have deployed a change which has restored dashboard services. Cloudflare are still working to remediate the broad application services' impact
- monitoring Nov 18, 2025, 02:50 PM UTC
A fix has been implemented, and Cloudflare believes the incident is now resolved. Cloudflare is continuing to monitor for errors to ensure all services are back to normal.
- monitoring Nov 18, 2025, 03:07 PM UTC
Latest Update from Cloudflare: "Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. We are working on a fix to resolve this, and continuing to monitor for any further issues." Pulsant Cloud Management Portal remains accessible.
- monitoring Nov 18, 2025, 05:25 PM UTC
Latest Update from Cloudflare "We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap." Pulsant Cloud Management Portal remains accessible. Next Pulsant update will be upon Cloudflare's resolution.
- resolved Nov 19, 2025, 07:09 AM UTC
This incident has been resolved by Cloudflare