Pulsant experienced a minor incident on December 3, 2025 affecting LN-1 - South London, lasting 7h 24m. The incident has been resolved; the full update timeline is below.
Affected components
LN-1 - South London
Update timeline
- investigating Dec 03, 2025, 02:57 PM UTC
Pulsant are aware of a Virgin Media outage in the Croydon area causing a loss of service to clients. Virgin Media are conducting checks with in the area and Pulsant are expecting updates soon.
- monitoring Dec 03, 2025, 03:32 PM UTC
Pulsant are now seeing a recovery of client services in the Croydon area. Pulsant will follow up with Virgin Media and will continue to monitor. If you are still seeing an impact please contact Pulsant Support.
- resolved Dec 03, 2025, 10:21 PM UTC
The service has remained stable since 16:00