Is Pulsant down?

We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected. If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ We apologise for the inconvenience this may be causing you. Updates will be provided as soon as possible.

A fix has been identified and engineers are working to implement this now. Please continue to contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ for any urgent issues. Thank you for your continued patience

This incident has been resolved.

We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected. If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ We apologise for the inconvenience this may be causing you. Updates will be provided as soon as possible.

These issues have now been resolved and any delayed cases are being worked through urgently. We will continue to monitor and provide updates when required.

This incident has been resolved.

Pulsant are aware of a Zayo outage within the London area, Zayo engineers are currently investigating and providing updates. If you experience any issues please do not hesitate to contact Pulsant support.

Zayo have advised they have located and repaired the issue. They now see alarms clear and services restoring. Please can you check services have restored. If you have any further issues, please do not hesitate to contact Pulsant support

Pulsant is aware of a Virgin Media outage potentially affecting client circuits in the Hayes-London Area. They have advised that their engineers are currently investigating. Further updates are expected at approximately 16:30.

Virgin Media have dispatched an engineer to complete physical checks to the impacted location. Further updates to follow when they become available. Please contact Pulsant support if you are experiencing any service impact.

Virgin Media have advised Emergency change work will be undertaken to reseat/replace a line card. Clients may experience a loss of service during this work. Planned Work Start (Local UK): 22/04/2026 00:01 Planned Work End (Local UK): 22/04/2026 06:00 If you have any queries regarding this work please contact Pulsant support.

Virgin Media carried out the emergency change during the scheduled window. IMM Card 1 was reseated and successfully brought back online at 00:08, remaining stable throughout the one-hour monitoring period. As no signs of instability were observed, Virgin Media determined that a card replacement was not required. Virgin Media has confirmed service restoration. Should you continue to experience issues with your Virgin Media circuit, please contact Pulsant Support for further assistance.

Pulsant has been made aware of a Virgin Media Outage at Leeds Hub Site on 09/04/2026. Upon initial triage, Virgin Media are reporting a large amount of Frame Check Sequence errors incrementing on a Vodafone interconnect port. Virgin Media's Major Incident teams have been engaged, as well as core data transmission teams. An engineer en -route to the hub site to conduct physical checks. Our data team is also raising a case with Vodafone in the background. Further updates to follow

Initial analysis with Virgin Media’s Technical Teams confirmed that the issues are residing on an NNI Interconnect Link on leed-metnet-2a. A VMO2 Engineer is on route to the Leeds Headend to perform testing of the link at ODF on the Metnet impacted links. An Incident has been raised with Vodafone Further Updates to Follow

Virgin Media Engineers have applied a bi-directional loop at their SFP at the VM hub site and can see the errors cleared. Once the loop was removed, the errors reoccurred. This indicates an issue with the 3rd-party provider's network. Virgin Media has chased Vodafone for updates on their investigations. Virgin Media engineers will remain on-site until they hear back from Vodafone.

Vodafone have confirmed they are seeing their ADVA device down at the VMO2 Leeds hub site and have requested an engineer to attend. Virgin Media have on-call engineers on site, awaiting to provide Vodafone access, and are currently awaiting an ETA. Virgin Media have also escalated this into Vodafone's Major Incident teams to ensure this is progressed with the upmost urgency. Further updates to follow

Virgin Media have engaged Vodafone Major Incident Management Team, and they have escalated the issue to progress investigations on the NNI Adva Transmission Link at Leeds Headend Site. Virgin Meida have observed that even with testing on a spare SFP, Virgin Meida continue recording high frequency of errors on the Metnet Device. Virgin Meida have engaged Nokia and a spare card has been ordered as they found the erroring port is at full duplex having performed the loop testing. Awaiting ETA for part delivery to the site for the Virgin Media Engineer to proceed with the card reseat/replace as required. Virgin Media Engineer is onsite continuing the testing, checks and investigations will continue along Vodafone Engineer

A Vodafone Engineer is currently on site investigating their network. A Virgin Media Engineer remains on-site and is supporting the Vodafone Engineer during this investigation. Escalations with Vodafone are ongoing to expedite service restoration, and we continue to liaise with all relevant teams to progress the resolution of this fault.

Virgin Media is now starting to see services restoring. The third-party engineer has successfully resolved the issue on their network, resulting in service restoration. Clients have been asked to re-test their services and to contact Pulsant Support if any issues persist.

All services have restored and no further issues have been reported. If you experience any further issues please do not hesitate to contact Pulsant Support.