Pulsant experienced a minor incident on September 2, 2025, lasting 16h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 02, 2025, 05:21 PM UTC
Pulsant are aware of an ongoing Virgin Media outage affecting several Pulsant clients leased lines. Pulsant is in contact with Virgin Media and will update ASAP. If you believe you are impacted please contact Pulsant Support.
- monitoring Sep 03, 2025, 06:36 AM UTC
Virgin Media located a Fibre Break between Slough and Hayes. Virgin Media has relocated the impacted services to spare fibres to restore service.
- resolved Sep 03, 2025, 09:59 AM UTC
This incident has been resolved.