Pulsant incident

Virgin Media Outage impacting services in Manchester and London

Notice Resolved View vendor source →

Pulsant experienced a notice incident on September 9, 2025, lasting 19h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 01:34 PM UTC
Resolved
Sep 10, 2025, 08:57 AM UTC
Duration
19h 22m
Detected by Pingoru
Sep 09, 2025, 01:34 PM UTC

Update timeline

  1. investigating Sep 09, 2025, 01:34 PM UTC

    Pulsant are aware of an ongoing Virgin Media outage in Manchester and London affecting leased lines. Pulsant is in contact with Virgin Media and will update ASAP. If you believe you are impacted, please contact Pulsant Support.

  2. identified Sep 09, 2025, 02:13 PM UTC

    Virgin Media has identified a routing issue affecting a specific backbone device. Virgin Media has confirmed no further drops for the last 30 minutes. Virgin Media is currently in bridge calls to establish the root cause so they can mitigate any potential further service disruption.

  3. monitoring Sep 09, 2025, 03:44 PM UTC

    Virgin Media has mitigated service impact by implementing a fix as of 14:50, services are up with no further impact seen. Root Cause investigation is ongoing.

  4. resolved Sep 10, 2025, 08:57 AM UTC

    This incident has been resolved.