[DE1][Network] - Load balancer incident notification

Update timeline

1. identified Nov 03, 2026, 05:58 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific DE1. Here are some supplementary details : Start time : 03/11/2026 17:00 UTC Impacted Service(s) : The load balancer delivery service in the DE1 region is temporarily unavailable. Customers Impact : Customers are temporarily unable to have their load balancer services delivered in the DE1 region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. resolved Nov 03, 2026, 07:19 PM UTC

   We would like to inform you that the incident affecting our Network offering has now been resolved. Please find the details of this incident below : Start time : 03/11/2026 17:00 UTC End time : 03/11/2026 19:13 UTC Impacted Service(s) : The Load Balancer delivery service in the DE1 region was temporarily unavailable. Customers Impact : Customers were temporarily unable to have their Load Balancer services delivered in the DE1 region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.