[SBG5/7][Compute - Instance] - Compute Instance Incident Notification

Update timeline

1. identified Nov 01, 2026, 05:56 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offering in the specific SBG5 region. Here are some supplementary details : Start time : 01/11/2026 17:55 UTC Impacted Service(s) : Some instances in the SBG5 region are temporarily unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Nov 01, 2026, 06:48 PM UTC

   We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Some instances in the SBG7 region are temporarily unreachable as well. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Nov 01, 2026, 07:41 PM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 01/11/2026 17:55 UTC End time : 01/11/2026 19:30 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.