[DE1][Network] - Public network incident notification

Update timeline

1. identified Nov 02, 2026, 03:44 PM UTC

   We are currently experiencing an incident affecting our Public Cloud offering in the DE1 region. The root cause has been identified. Please find the details of this incident below : Start time : 02/11/2026 09:22 UTC Impacted Service(s) : Some network administrative tasks may be temporarily slowed down. This does not affect instances. Customers Impact : Customers may experience errors or delays when creating or modifying the network configuration of their instances. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Nov 02, 2026, 04:24 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our technical team is actively working on the incident. We currently have an ETA of 02/11/2026 19:00 UTC. We will update this page if we receive any further information before then. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.