[GRA11][Network] - Network API incident notification

Update timeline

1. investigating Nov 03, 2026, 02:53 PM UTC

   We are currently experiencing an incident affecting our Network offering, which is causing temporary availability issues in the GRA11 region. Please find the details of this incident below : Start time : 03/11/2026 09:13 UTC Impacted Service(s) : The Network API for public network and private network (vRack) is temporarily unstable in the specified region. Customers Impact : Customers may experience API errors when creating, modifying or managing their public and private network (vRack) configurations. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Nov 03, 2026, 02:58 PM UTC

   Please find an update of this incident below : Update : Managed Kubernetes Service in the GRA11 region is also impacted by this incident. Customers may experience API errors when creating, modifying or managing their Kubernetes clusters. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Nov 03, 2026, 03:48 PM UTC

   We are pleased to inform you that the incident affecting our Network offering has been resolved. Start time : 03/11/2026 09:13 UTC End time : 03/11/2026 15:31 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.