Phishing Simulation Campaign issue
Affected: Simulated Phishing - U.S.Simulated Phishing - EuropeSimulated Phishing - Asia PacificSimulated Phishing - CanadaSimulated Phishing - India
Proofpoint Security Awareness Training Outage History
Proofpoint Security Awareness Training is up right nowProofpoint Security Awareness Training had 18 outages in the last 2 years totaling 484h 45m of downtime — averaging 0.7 incidents per month.
There were 18 Proofpoint Security Awareness Training outages since June 9, 2025 totaling 484h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
Integrated Report Suspicious with Classic Outlook
Affected: PhishAlarm - CLEAR - U.S.PhishAlarm - CLEAR - EuropePhishAlarm - CLEAR - Asia PacificPhishAlarm - CLEAR - Canada
Timeline · 4 updates
- investigating Mar 19, 2026, 10:30 PM UTC
We are currently investigating an issue with Integrated Report Suspicious with Classic Outlook. It appears to be related to the latest Classic Outlook version 2602. We are encouraging customers to utilize Report Suspicious for Exchange, Email Warning Tags Report Suspicious, or OWA to successfully report.
- identified Mar 20, 2026, 05:46 PM UTC
Proofpoint has identified the root cause to be a regression in the latest release of "Classic Outlook for Windows" on the "Current" release channel of Outlook. Proofpoint is currently testing a workaround. We will provide an update when that is available to our customers.
- monitoring Mar 20, 2026, 07:04 PM UTC
Proofpoint has tested and released the solution for Integrated Report Suspicious on Classic Outlook to all environments. Affected users will need to restart their Outlook clients for the fix to take effect.
- resolved Mar 23, 2026, 02:03 PM UTC
This issue has been resolved. We are seeing successful usage of Integrated Report Suspicious with the previously impacted version of Outlook.
Platform Training Issue for End Users
Affected: Training Platform - U.S.Training Platform - EuropeTraining Platform - Asia PacificTraining Platform - Canada
Timeline · 3 updates
- investigating Feb 25, 2026, 06:58 PM UTC
We are experiencing an incident impacting the Training Platform in our US, EU, IN, CA, and APAC environments. End users may not be able to properly access Training assignments. Further updates will be released as they become available
- identified Feb 25, 2026, 07:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 25, 2026, 07:17 PM UTC
This incident has been resolved.
Service Disruption - Report Suspicious Email Warning Tags (EWT)
Affected: PhishAlarm - CLEAR - U.S.
Timeline · 2 updates
- identified Feb 20, 2026, 09:44 PM UTC
We have identified an issue causing a disruption with our Report Suspicious Email Warning Tags (EWT) service.
- resolved Feb 20, 2026, 09:55 PM UTC
This incident has been resolved.
US Training and Phishing Platform Service Degradation
Affected: Training Platform - U.S.Simulated Phishing - U.S.Reporting
Timeline · 2 updates
- investigating Feb 11, 2026, 04:21 PM UTC
We are currently investigating an issue that impacts our US Customers around Phishing and Training Services
- resolved Feb 11, 2026, 05:15 PM UTC
We have resolved the issue. All systems are back to operational.
Phishing Simulation Reports degradation
Affected: Reporting
Timeline · 2 updates
- investigating Feb 05, 2026, 10:15 PM UTC
We're currently investigating an issue affecting our Phishing Simulation Reports and associated Results API endpoints.
- resolved Feb 06, 2026, 12:34 PM UTC
The incident has been resolved. All Phishing Simulation Reports and associated Results API endpoints are back to normal operation.
Reporting API - US Only
Affected: Reporting
Timeline · 2 updates
- investigating Feb 02, 2026, 04:10 PM UTC
We are aware of an issue with our Reporting API and are actively investigating the issue.
- resolved Feb 02, 2026, 04:59 PM UTC
We have resolved the issue and the API is operational.
US Phishing Simulation Campaign Not Sending
Affected: Simulated Phishing - U.S.
Timeline · 2 updates
- investigating Jan 13, 2026, 07:53 PM UTC
We are current investigating an issue in our US region where Phishing Simulation Campaign emails are not being sent.
- resolved Jan 13, 2026, 09:13 PM UTC
The issue has been resolved. The Phishing Simulation mail sending is back to normal operation. We expect that all emails have been sent at this time. We apologize for any inconvenience that this may have caused.
Training Platform Issues
Affected: Training Platform - U.S.Training Platform - EuropeTraining Platform - Asia Pacific
Timeline · 2 updates
- identified Jan 12, 2026, 01:18 AM UTC
We are experiencing an incident impacting the Training Platform in our US, EU and APAC environment. Customer admins may not be able to administer, modify or send Training assignments. End users may not be able to properly access Training assignments. Further updates will be released as they become available
- resolved Jan 12, 2026, 01:40 AM UTC
The incident has been resolved. All systems are back to normal operation.
Analyzer Report Issue
Timeline · 1 update
- resolved Dec 12, 2025, 10:46 PM UTC
We are investigating an issueOn December 8th, a product update omitted mail reported by the Report Suspicious tool from the Analyzer Report on the ZenGuide platform. This was limited to mail considered "Potential Phish", or real world mail items coming from outside of Proofpoint. While the reported mail did not appear in the Analyzer Report, the mail contents were reviewed and downstream actions were taken as necessary. Review results were listed in Threat Response Overviews or corresponding TRAP and Cloud Threat Response dashboards during this issue. The team resolved the issue on December 11th and is now seeing reported mail appearing in the Analyzer Report as expected. The team is actively working on repopulating mail in the Analyzer Report that was reported between December 8th and December 11th. No customer action is needed. We apologize for the disruption and appreciate your understanding.
Report Suspicious and End User Sync Issues
Affected: Training Platform - U.S.Training Platform - EuropeTraining Platform - Asia PacificTraining Platform - CanadaPhishAlarm - CLEAR - U.S.PhishAlarm - CLEAR - EuropePhishAlarm - CLEAR - Asia PacificPhishAlarm - CLEAR - Canada
Timeline · 2 updates
- identified Oct 29, 2025, 05:22 PM UTC
Our Report Suspicious and End User Sync features are experiencing issues due to an issue occurring in Microsoft Azure. We are monitoring the issue and we'll notify when Microsoft provides additional information. https://azure.status.microsoft/en-us/status
- resolved Oct 29, 2025, 11:50 PM UTC
Microsoft has resolved their incident.
ZenGuide - Admin and Training Functionality
Affected: Training Platform - U.S.Simulated Phishing - U.S.Reporting
Timeline · 2 updates
- identified Oct 27, 2025, 06:05 PM UTC
We are currently aware of issues relating accessing Training and Admin functionality in our product. Users may have difficulty accessing or receive errors when attempting to perform these actions.
- resolved Oct 27, 2025, 06:33 PM UTC
The issue has been resolved.
US - Service disruption
Affected: Training Platform - U.S.Simulated Phishing - U.S.PhishAlarm - CLEAR - U.S.Reporting
Timeline · 5 updates
- monitoring Oct 20, 2025, 01:25 PM UTC
Due to our products reliance on AWS we are experiencing service disruptions until the issue has been resolved by AWS. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:12 PM UTC
The majority of our systems have recovered from the service disruptions. Training, Report Suspicious and Phishing Simulations are all operational. Users may experience data delays in our reports while the data is being processed. We are continuing to monitor our systems to ensure that it remains operational while AWS restores its services.
- monitoring Oct 21, 2025, 02:28 PM UTC
We are continuing to see delays in our Training Export Only Reports. We are in the process of mitigating the issue and will update further once it is resolved. All other systems and real time reporting are operational at this time.
- monitoring Oct 21, 2025, 07:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 07:35 PM UTC
This incident has been resolved.
Report Suspicious - Admin Email Notifications
Timeline · 1 update
- resolved Oct 09, 2025, 06:13 PM UTC
On October 7, a product update unintentionally caused Admin Email Notifications to be sent to previously configured admin email addresses, even if the notification feature had been disabled. Admin Email Notifications are the raw reported messages forwarded from users’ mail clients to the email addresses you’ve defined. These messages have a subject line prepended with “Potential” or “Simulated Phish”. In affected environments, administrators had disabled the notification feature but had not removed the associated email addresses. The October 7 update caused Report Suspicious to resume sending notifications to those stored addresses. On October 8, we deployed a fix to correct this behavior. Admin Email Notifications are now respecting the configured settings, and no further unexpected forwarding is occurring. We apologize for the disruption and appreciate your understanding.
Training Modules Missing Scores in Reports
Affected: Training Platform - U.S.Reporting
Timeline · 2 updates
- identified Oct 07, 2025, 08:03 PM UTC
We identified and resolved an issue in our training product where completed training scores were not appearing in reports. In addition, training modules may have been unexpectedly starting in Spanish for the end user. The root cause has been addressed, and the system is now functioning as intended. Some customers may still notice missing training scores for sessions completed during the impacted period. We are actively working to restore this data and ensure it is visible in reports. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we finalize these updates.
- resolved Oct 08, 2025, 04:34 PM UTC
This incident has been resolved and all systems are operational.
Report Suspicious / PhishAlarm
Affected: PhishAlarm - CLEAR - U.S.PhishAlarm - CLEAR - EuropePhishAlarm - CLEAR - Asia Pacific
Timeline · 2 updates
- investigating Jul 18, 2025, 05:08 PM UTC
A small subset of customers may experience an error using PhishAlarm for all users: "Please verify that your email address is registered in the Security Awareness Training Platform with your administrator." Our team is engaged and working to restore service. We will update here shortly. Most customers are not impacted.
- resolved Jul 18, 2025, 09:56 PM UTC
This incident has been resolved.
Content - Global Library
Affected: Training Platform - U.S.Training Platform - EuropeTraining Platform - Asia Pacific
Timeline · 2 updates
- investigating Jun 26, 2025, 08:45 PM UTC
We are current investigating an increased error rate in the Content - Global Library. Customers may be experiencing issues when accessing the page.
- resolved Jun 26, 2025, 09:05 PM UTC
This incident has been resolved.
Training Reports Data
Affected: Training Platform - EuropeSimulated Phishing - Europe
Timeline · 5 updates
- identified Jun 09, 2025, 03:52 PM UTC
We have identified an issue in our EU Region related to Training reports including API endpoints having delayed or incomplete data. We are currently working to resolve this issue.
- identified Jun 09, 2025, 04:59 PM UTC
We have identified an issue in our EU Region related to Phishing and Training reports having delayed or incomplete data. We are currently working to resolve this issue. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Results API Phishing Simulation Endpoints - Admin Dashboard - All Training Reports and API endpoints
- identified Jun 11, 2025, 10:00 PM UTC
We are continuing to work on resolving the issue with delayed and incomplete data in the Phishing and Training reports. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports - Results API Phishing Simulation Endpoints - Admin Dashboard - All Training Reports and API endpoints
- identified Jun 14, 2025, 08:37 PM UTC
Training reports and related API endpoints are operational. We are continuing to work on resolving the issue with delayed and missing in the Phishing reports. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports - Results API Phishing Simulation Endpoints - Admin Dashboard
- resolved Jun 17, 2025, 07:09 PM UTC
The issue has been resolved. All reports and APIs are operational.