Proofpoint Security Awareness Training incident
Training Reports Data
Proofpoint Security Awareness Training experienced a minor incident on June 9, 2025 affecting Training Platform - Europe and Simulated Phishing - Europe, lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 09, 2025, 03:52 PM UTC
We have identified an issue in our EU Region related to Training reports including API endpoints having delayed or incomplete data. We are currently working to resolve this issue.
- identified Jun 09, 2025, 04:59 PM UTC
We have identified an issue in our EU Region related to Phishing and Training reports having delayed or incomplete data. We are currently working to resolve this issue. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Results API Phishing Simulation Endpoints - Admin Dashboard - All Training Reports and API endpoints
- identified Jun 11, 2025, 10:00 PM UTC
We are continuing to work on resolving the issue with delayed and incomplete data in the Phishing and Training reports. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports - Results API Phishing Simulation Endpoints - Admin Dashboard - All Training Reports and API endpoints
- identified Jun 14, 2025, 08:37 PM UTC
Training reports and related API endpoints are operational. We are continuing to work on resolving the issue with delayed and missing in the Phishing reports. Reports Impacted: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports - Results API Phishing Simulation Endpoints - Admin Dashboard
- resolved Jun 17, 2025, 07:09 PM UTC
The issue has been resolved. All reports and APIs are operational.