Tracking Updates Delayed Across All Modes – EU Production

Update timeline

1. investigating Apr 29, 2026, 09:46 AM UTC

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. monitoring Apr 29, 2026, 01:38 PM UTC

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. monitoring Apr 29, 2026, 08:26 PM UTC

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. monitoring Apr 30, 2026, 04:53 AM UTC

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. monitoring Apr 30, 2026, 08:11 AM UTC

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. monitoring Apr 30, 2026, 02:15 PM UTC

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. resolved Apr 30, 2026, 08:09 PM UTC

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support