Project44 incident
Getconvey Tracking Page – Intermittent Errors
Project44 experienced a major incident on April 6, 2026 affecting Tracking Page, lasting 15h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 06, 2026, 06:36 PM UTC
Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.
- monitoring Apr 06, 2026, 08:45 PM UTC
Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.
- resolved Apr 07, 2026, 10:29 AM UTC
Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support