Project44 experienced a minor incident on July 27, 2026 affecting Track & Trace Web Application (CTT) and Sailing Schedules Web Application (CSS) and 1 more component, lasting 22h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 11:51 AM UTC
Dear Valued Customer, We are currently experiencing a delay in the processing of ocean shipment data. As a result, shipment updates in Movement may be delayed. During this time, the latest shipment data will continue to be available in CTT; however, shipment updates displayed in Movement may be delayed. Our engineering team is actively investigating the issue and working to restore normal service. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support
- monitoring Jul 27, 2026, 05:29 PM UTC
Dear Valued Customer, Our engineering team has identified the cause of the delay affecting ocean shipment data, and a resolution has been implemented. We are closely monitoring the system to ensure that services continue to operate as expected. We sincerely appreciate your patience and understanding as we work to resolve this issue. We will continue to keep you informed and provide updates as more information becomes available. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support
- resolved Jul 28, 2026, 10:06 AM UTC
Dear Valued Customer, The issue causing delays in the processing of ocean shipment data has been resolved. Our engineering team has confirmed that processing has returned to normal, and shipment updates are now flowing as expected in both Movement and CTT. We have verified that the affected services are operating normally. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience and understanding while we worked to resolve it. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support