Analytics Dashboard Access Issue for New Users

Update timeline

1. identified Feb 05, 2026, 12:15 PM UTC

   Dear Valued Customer, We are currently addressing an issue impacting the Analytics product globally. Users attempting to access Analytics Dashboards and Data Quality Reports for the first time are unable to access them. Users with existing access remain unaffected. Our team has identified the root cause and is working on a resolution. We will provide additional updates as progress continues. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.

2. monitoring Feb 05, 2026, 06:37 PM UTC

   Dear Valued Customer, The reported issue has been mitigated, and the system is currently stable. Our team will continue to monitor to ensure ongoing stability. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected] Thank you for your continued patience and understanding.

3. resolved Feb 06, 2026, 08:00 PM UTC

   Dear Valued Customer, The issue impacting first-time access to Analytics Dashboards and Data Quality Reports has been resolved. Users can now access these features without any issues. Existing users were not affected during the incident. We apologize for any inconvenience and appreciate your patience. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected] Thank you for your continued patience and understanding.