Partial Service Disruption – Movement Login Issues (Some Customers)

Update timeline

1. investigating Jul 08, 2026, 06:12 PM UTC

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. identified Jul 08, 2026, 08:01 PM UTC

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. resolved Jul 09, 2026, 03:22 PM UTC

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team