Procurify Outage History

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Procurify had 26 outages in the last 2 years totaling 139h 41m of downtime — averaging 1.1 incidents per month.

There were 26 Procurify outages since July 15, 2024 totaling 139h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.procurify.com

Minor May 28, 2026

"Create and email PO" functionality

Detected by Pingoru
May 28, 2026, 02:30 PM UTC
Resolved
May 28, 2026, 05:41 PM UTC
Duration
3h 10m
Affected: Web Application
Timeline · 5 updates
  1. identified May 28, 2026, 02:30 PM UTC

    When using the "Create and email PO" functionality when creating a purchase order, emails are not currently being sent to the email addresses provided. Automatic PO emails and emails sent after PO creation continue to function as normal. The issue has been identified and a fix is being implemented.

  2. identified May 28, 2026, 02:51 PM UTC

    The fix for this issue is currently being implemented.

  3. identified May 28, 2026, 03:08 PM UTC

    We are continuing to work on implementing the fix for this issue.

  4. monitoring May 28, 2026, 03:46 PM UTC

    A fix for this issue has been implemented and we are monitoring the results.

  5. resolved May 28, 2026, 05:41 PM UTC

    The incident has been resolved, and the "Create and email PO" feature is fully functional again.

Read the full incident report →

Minor April 7, 2026

Degraded Performance: All Services

Detected by Pingoru
Apr 07, 2026, 11:12 PM UTC
Resolved
Apr 08, 2026, 07:48 AM UTC
Duration
8h 35m
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOuts
Timeline · 6 updates
  1. investigating Apr 07, 2026, 11:12 PM UTC

    We are investigating intermittent degraded performance across all services. Our team is currently working to restore normal service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.

  2. investigating Apr 07, 2026, 11:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 07, 2026, 11:55 PM UTC

    We are continuing to investigate the issue. All services are operational.

  4. identified Apr 08, 2026, 12:13 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 08, 2026, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 08, 2026, 07:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 31, 2026

Partial Outage: Web accessibility

Detected by Pingoru
Mar 31, 2026, 08:04 PM UTC
Resolved
Mar 31, 2026, 09:39 PM UTC
Duration
1h 34m
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOutsSpend Insights
Timeline · 8 updates
  1. investigating Mar 31, 2026, 08:04 PM UTC

    We are investigating a full outage for our services. Our team is currently working to restore the service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.

  2. investigating Mar 31, 2026, 08:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2026, 08:14 PM UTC

    We are working to correct an issue with our main Web Application. Mobile clients are not effected. We apologies for the inconvenience and will update the status again in 30 minutes.

  4. identified Mar 31, 2026, 08:31 PM UTC

    We have identified a possible fix and are working to roll it out. Thank you for your patience,

  5. identified Mar 31, 2026, 08:32 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Mar 31, 2026, 08:33 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Mar 31, 2026, 08:40 PM UTC

    We have rolled out the fix, and service is restored. We are monitoring closely and will leave this incident open as we continue to review root causes and evaluate system stability.

  8. resolved Mar 31, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Partial outage: spend insights - data freshness.

Detected by Pingoru
Mar 30, 2026, 09:33 PM UTC
Resolved
Mar 30, 2026, 11:34 PM UTC
Duration
2h
Affected: Spend Insights
Timeline · 7 updates
  1. investigating Mar 30, 2026, 09:33 PM UTC

    We are investigating a partial outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • Spend Insights- data freshness. We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. identified Mar 30, 2026, 09:45 PM UTC

    We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes.

  3. identified Mar 30, 2026, 09:53 PM UTC

    We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes.

  4. identified Mar 30, 2026, 10:10 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Mar 30, 2026, 10:25 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Mar 30, 2026, 10:48 PM UTC

    Data has been updated, and we are monitoring the results.

  7. resolved Mar 30, 2026, 11:34 PM UTC

    This incident has been resolved. Spend Insights is fully operational. Thank you for your understanding.

Read the full incident report →

Minor March 26, 2026

Vendor Sync Issues

Detected by Pingoru
Mar 26, 2026, 04:24 PM UTC
Resolved
Mar 27, 2026, 05:45 PM UTC
Duration
1d 1h
Affected: Web ApplicationAccounting Integrations
Timeline · 5 updates
  1. investigating Mar 26, 2026, 04:24 PM UTC

    Some Vendors may have issues syncing to Procurify. We are currently investigating the issue.

  2. identified Mar 26, 2026, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 26, 2026, 08:15 PM UTC

    We are working on deploying the fix for this issue.

  4. monitoring Mar 26, 2026, 09:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 27, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2026

Major Outage: Punchouts

Detected by Pingoru
Mar 17, 2026, 03:16 PM UTC
Resolved
Mar 17, 2026, 04:38 PM UTC
Duration
1h 21m
Affected: PunchOuts
Timeline · 6 updates
  1. investigating Mar 17, 2026, 03:16 PM UTC

    We are investigating a major outage for our punchout service. Our team is currently working to restore the service. This outage affects: • Amazon Punchout • McKesson Punchout • Staples Punchout We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. investigating Mar 17, 2026, 03:45 PM UTC

    We are continuing to investigate the root cause of the punchout outage. Thank you for your patience.

  3. investigating Mar 17, 2026, 04:08 PM UTC

    We are continuing to investigate the root cause of the punchout outage. Thank you for your patience.

  4. monitoring Mar 17, 2026, 04:20 PM UTC

    We've identified the issue and taken the necessary steps to resolve the issue. We will continue to monitor the situation and will provide another update in 15 minutes.

  5. monitoring Mar 17, 2026, 04:37 PM UTC

    This incident has been resolved. All Punchout suppliers are operational. Thank you for your understanding.

  6. resolved Mar 17, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 2, 2026

Frontend Service: Domain Access Issues

Detected by Pingoru
Mar 02, 2026, 09:03 PM UTC
Resolved
Feb 28, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 02, 2026, 09:03 PM UTC

    Between 2026-02-28 11:00 AM PST and 2026-02-28 11:30 AM PST, the following services were unavailable: - Web Application We have identified and fixed the issue. This incident has been resolved. All systems are operational. Thank you for your understanding.

Read the full incident report →

Minor February 23, 2026

AI Intake for Orders showing errors

Detected by Pingoru
Feb 23, 2026, 05:12 AM UTC
Resolved
Feb 23, 2026, 06:33 AM UTC
Duration
1h 21m
Affected: Web Application
Timeline · 6 updates
  1. investigating Feb 23, 2026, 05:12 AM UTC

    We are currently investigating an issue where our AI Intake for Orders is showing errors to users

  2. investigating Feb 23, 2026, 05:17 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 23, 2026, 05:34 AM UTC

    We have identified the issue and we are working on a resolution to restore AI Intake for Orders.

  4. monitoring Feb 23, 2026, 06:07 AM UTC

    A fix has been implemented, we are monitoring the solution.

  5. monitoring Feb 23, 2026, 06:12 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 23, 2026, 06:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Degraded Performance: Web Application

Detected by Pingoru
Nov 18, 2025, 06:14 PM UTC
Resolved
Nov 18, 2025, 11:48 PM UTC
Duration
5h 33m
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOutsSpend Insights
Timeline · 7 updates
  1. investigating Nov 18, 2025, 06:14 PM UTC

    We are investigating degraded performance of our Procurify web application. Our team is currently working to isolate and remediate the issue. We apologize for any inconvenience caused. We will provide another updated in 30 minutes. Thank you for your understanding.

  2. monitoring Nov 18, 2025, 06:31 PM UTC

    We have identified the performance issue and have applied a fix. Performance is restored but we will continue to monitor for the next 30 minutes.

  3. monitoring Nov 18, 2025, 07:04 PM UTC

    Performance remains steady, but we have identified additional areas of concern and continue to monitor. We will provide another update in 30 minutes or upon final resolution.

  4. monitoring Nov 18, 2025, 07:36 PM UTC

    The team continues to monitor performance, and has rolled out an additional mitigation. Site performance remains stable. We will provide another updated in 60 minutes or upon final resolution.

  5. monitoring Nov 18, 2025, 08:42 PM UTC

    While performance remains stable, the team is leaving this incident open out of an abundance of caution as we work through applying additional mitigations. The next update will be in two hours, or upon final resolution.

  6. monitoring Nov 18, 2025, 10:41 PM UTC

    We have rolled out all mitigations for this issue, and will continue to monitor for the next hour.

  7. resolved Nov 18, 2025, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 28, 2025

Degraded performance: accounting integrations

Detected by Pingoru
Oct 28, 2025, 03:10 PM UTC
Resolved
Oct 28, 2025, 05:48 PM UTC
Duration
2h 38m
Affected: Accounting Integrations
Timeline · 7 updates
  1. identified Oct 28, 2025, 03:10 PM UTC

    We are investigating a partial outage for our accounting integrations service. Our team is currently working to restore the service. This outage affects: • syncing entities to QuickBooks Online We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. identified Oct 28, 2025, 03:36 PM UTC

    We are investigating a partial outage for our accounting integrations service. Our team is currently working to restore the service. This outage affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  3. identified Oct 28, 2025, 03:50 PM UTC

    We are investigating degraded performance of our accounting integrations service. Our team is currently working to restore the service. This issue affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  4. identified Oct 28, 2025, 04:15 PM UTC

    We are investigating degraded performance of our accounting integrations service. Our team is currently working to restore the service. This issue affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  5. monitoring Oct 28, 2025, 04:49 PM UTC

    Between 2025-10-27 15:00 PDT and 2025-10-28 09:48 PDT, our accounting integrations services were unavailable for QBO customers. We have identified and fixed the issue. We will continue to monitor the affected services. Thank you for your understanding.

  6. investigating Oct 28, 2025, 05:46 PM UTC

    This incident has been resolved. All systems are operational. Thank you for your understanding.

  7. resolved Oct 28, 2025, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Degraded Performance

Detected by Pingoru
Oct 23, 2025, 09:43 PM UTC
Resolved
Oct 23, 2025, 11:43 PM UTC
Duration
2h
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOutsSpend Insights
Timeline · 5 updates
  1. investigating Oct 23, 2025, 09:43 PM UTC

    We are investigating degraded performance of our services. We apologize for any inconvenience caused. We will provide another update in 30 minutes. Thank you for your understanding.

  2. investigating Oct 23, 2025, 09:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 23, 2025, 10:07 PM UTC

    We have identified the source of a periodic performance degradation. Performance has returned to normal, but the team continues to monitor while we work to deploy a fix.

  4. identified Oct 23, 2025, 10:49 PM UTC

    Performance remains stable. We will update this incident again when we have verified the fix in production.

  5. resolved Oct 23, 2025, 11:43 PM UTC

    We have verified the performance fix in production, and are considering this incident resolved. Thank you for your patience.

Read the full incident report →

Critical July 17, 2025

Major Outage: Web application, spending card services

Detected by Pingoru
Jul 17, 2025, 02:27 AM UTC
Resolved
Jul 17, 2025, 02:27 AM UTC
Duration
—
Affected: Web ApplicationSpending Card
Timeline · 1 update
  1. resolved Jul 17, 2025, 02:27 AM UTC

    Between 2025-07-16 19:02 PDT and 2025-07-16 19:11 PDT, our web application and spending card services were unavailable. We have identified and fixed the issue. This incident has been resolved. All systems are operational. Thank you for your understanding.

Read the full incident report →

Critical June 18, 2025

Spend Insights Outage

Detected by Pingoru
Jun 18, 2025, 08:32 PM UTC
Resolved
Jun 18, 2025, 11:05 PM UTC
Duration
2h 32m
Affected: Spend Insights
Timeline · 8 updates
  1. investigating Jun 18, 2025, 08:32 PM UTC

    We are investigating a full outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • Spend Insights Dashboard • Spend Analyst We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. investigating Jun 18, 2025, 08:47 PM UTC

    We are continuing to investigate this issue. We will provide another updated in 15 minutes. Thank you for your understanding.

  3. identified Jun 18, 2025, 08:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 18, 2025, 09:12 PM UTC

    We are continuing to work on a fix for this issue.

  5. investigating Jun 18, 2025, 09:32 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jun 18, 2025, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Jun 18, 2025, 10:03 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jun 18, 2025, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2025

Major Outage

Detected by Pingoru
May 27, 2025, 01:42 PM UTC
Resolved
May 27, 2025, 02:55 PM UTC
Duration
1h 13m
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOuts
Timeline · 4 updates
  1. investigating May 27, 2025, 01:42 PM UTC

    We are currently investigating this issue.

  2. identified May 27, 2025, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2025, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2025, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 6, 2025

Slow Load Times and Application Unavailability

Detected by Pingoru
May 06, 2025, 09:49 PM UTC
Resolved
May 06, 2025, 11:38 PM UTC
Duration
1h 49m
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOuts
Timeline · 7 updates
  1. identified May 06, 2025, 09:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 06, 2025, 09:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 06, 2025, 09:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 06, 2025, 10:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 06, 2025, 10:18 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 06, 2025, 10:25 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 06, 2025, 11:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Bill sync unavailable for bills without invoice numbers

Detected by Pingoru
Apr 10, 2025, 11:05 PM UTC
Resolved
Apr 11, 2025, 12:00 AM UTC
Duration
54m
Affected: Accounting Integrations
Timeline · 3 updates
  1. identified Apr 10, 2025, 11:05 PM UTC

    Bill syncs to accounting software will show an error if you have not provided an invoice number. The issue has been identified and a fix is being deployed.

  2. monitoring Apr 10, 2025, 11:43 PM UTC

    The issue is resolved. No action is required on your side

  3. resolved Apr 11, 2025, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 28, 2025

Netsuite Master Data Sync Vendors missing

Detected by Pingoru
Mar 28, 2025, 06:03 PM UTC
Resolved
Mar 28, 2025, 10:20 PM UTC
Duration
4h 16m
Affected: Accounting Integrations
Timeline · 7 updates
  1. investigating Mar 28, 2025, 06:03 PM UTC

    We are currently investigating an issue where if you have Master Data Sync enabled for Netsuite (Pulling vendors from Netsuite). All vendors are showing as Deleted. We are working with our Integration Partner for a fix and expect vendors will be re-added soon.

  2. investigating Mar 28, 2025, 06:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 28, 2025, 06:39 PM UTC

    We are continuing to identify and implement a fix. The fix is expected to restore the deleted Vendors. out of an abundance of caution we have disabled the ongoing sync of Account Codes temporarily.

  4. investigating Mar 28, 2025, 07:05 PM UTC

    We are continuing to investigate the issue. The next update will be once we have a timeline for the fix, or in 2 hours, whichever comes first.

  5. identified Mar 28, 2025, 07:26 PM UTC

    A fix has been implemented. Any vendors that were erroneously deleted will be re-added as they were. It will take some time for the data to update fully. The next update will be once this is complete.

  6. monitoring Mar 28, 2025, 07:44 PM UTC

    A fix has been implemented. We will continue monitoring before resolving this incident.

  7. resolved Mar 28, 2025, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 25, 2025

Missing AP Navigation Links

Detected by Pingoru
Feb 25, 2025, 04:47 PM UTC
Resolved
Feb 25, 2025, 07:09 PM UTC
Duration
2h 21m
Affected: Web Application
Timeline · 7 updates
  1. investigating Feb 25, 2025, 04:47 PM UTC

    We are investigating an issue where Create Bill and Manage Bill navigation links are not displaying. Our team is currently working to fix the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain. We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.

  2. investigating Feb 25, 2025, 05:07 PM UTC

    We are continuing to investigate the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain.

  3. investigating Feb 25, 2025, 05:23 PM UTC

    We are continuing to investigate the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain.

  4. investigating Feb 25, 2025, 05:39 PM UTC

    We are continuing to investigate the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain.

  5. identified Feb 25, 2025, 05:46 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Feb 25, 2025, 05:55 PM UTC

    A fix has been deployed and we are monitoring the results. AP navigation is now showing

  7. resolved Feb 25, 2025, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 11, 2024

Degraded Performance: API

Detected by Pingoru
Dec 11, 2024, 08:44 PM UTC
Resolved
Dec 11, 2024, 08:44 PM UTC
Duration
—
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOuts
Timeline · 2 updates
  1. resolved Dec 11, 2024, 08:44 PM UTC

    We have resolved an issue that intermittently degraded the performance of our API endpoints between 11:08 a.m. and 11:45 a.m. PT. This issue affected a subset of requests to our application endpoints. We apologize for any inconvenience and thank you for your understanding.

  2. postmortem Dec 11, 2024, 08:44 PM UTC

    At 11:08 am PT a configuration change to protect our application against automated bot attacks was released. Unfortunately, the ruleset was too board and it blocked a small subset of legitimate traffic. The change was reverted at 11:45am and the application is now running as expected. We apologize for the inconvenience.

Read the full incident report →

Minor July 31, 2024

Microsoft Business Central Accounting Integration - Bill sync failures.

Detected by Pingoru
Jul 31, 2024, 11:06 PM UTC
Resolved
Aug 01, 2024, 10:16 PM UTC
Duration
23h 10m
Affected: Accounting Integrations
Timeline · 3 updates
  1. identified Jul 31, 2024, 11:06 PM UTC

    Syncing Bills to Microsoft Business Central dynamics 365 is currently failing. It will result in a stuck "in progress" state. Our integration partner is working on a fix. Once resolved, we will move this stuck bills to "Failed" and you will be able to re-sync successfully. The next update will be once we hear back from our partner and we have verified the issue is resolved.

  2. monitoring Aug 01, 2024, 03:53 PM UTC

    A fix has been deployed. Customers may re-sync and bills stuck in "in-progress" to retry. We will continue to monitor to confirm there are no further or related issues.

  3. resolved Aug 01, 2024, 10:16 PM UTC

    This incident has been resolved. Please reach out to support if you have any further issues.

Read the full incident report →

Major July 19, 2024

[Partial Outage]: Web application

Detected by Pingoru
Jul 19, 2024, 02:30 AM UTC
Resolved
Jul 19, 2024, 06:44 AM UTC
Duration
4h 13m
Affected: Web Application
Timeline · 7 updates
  1. investigating Jul 19, 2024, 02:30 AM UTC

    We are investigating a partial outage for our web application service. Our team is currently working to restore the service.

  2. investigating Jul 19, 2024, 02:48 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 19, 2024, 04:02 AM UTC

    We are continuing to investigate the ongoing incident internally and with our cloud provider. We will provide another update in 15 minutes or when we have new information

  4. investigating Jul 19, 2024, 04:23 AM UTC

    We have restarted some infrastructure components which has increased the performance of the system. We continue to investigate the root cause. We will provide an update again in 15 minutes or when we have new information

  5. investigating Jul 19, 2024, 04:39 AM UTC

    We have fixed underlying issue and have restored service. We are continuing to investigate the root cause of the issue with our cloud provider

  6. monitoring Jul 19, 2024, 04:56 AM UTC

    We have fixed the infrastructure issue with unhealthy pods that caused the incident and we are continuing to investigate internally for the root cause. We will continue to monitor this situation and update with any new information.

  7. resolved Jul 19, 2024, 06:44 AM UTC

    Thank you for your patience, this incident is now resolved

Read the full incident report →