Resolved after 1 minute, affecting USA1 and USA1012 and 1 more, on September 3, 2026.
The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.
Affected components
Update timeline
- identified Sep 03, 2026, 01:50 PM UTC
Disruption Started: Service disruption
- resolved Sep 03, 2026, 01:51 PM UTC
Resolved: Incident Resolved
- monitoring Sep 03, 2026, 03:08 PM UTC
We resolved a service disruption affecting Commerce cloud sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- monitoring Sep 03, 2026, 03:24 PM UTC
The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.
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