Intercom experienced a minor incident on September 3, 2026 affecting Fin AI Agent and Inbox and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 02:29 PM UTC
Status: Investigating We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Full outage) Phone (Partial outage) Webhooks (Partial outage) Help Center (Partial outage) Web Messenger (Full outage) Fin AI Agent (Full outage) Tickets (Partial outage) Omnichannel (Partial outage) Apps and Integrations (Partial outage) Knowledge Hub (Partial outage) Copilot (Partial outage) Reporting (Partial outage) Other (Partial outage) Mobile Messenger (Full outage) REST API (Partial outage) Outbound (Partial outage)
- monitoring Sep 03, 2026, 02:38 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Omnichannel (Partial outage) Web Messenger (Full outage) Inbox (Full outage) Other (Partial outage) Phone (Partial outage) Webhooks (Partial outage) REST API (Partial outage) Help Center (Partial outage) Apps and Integrations (Partial outage) Reporting (Partial outage) Mobile Messenger (Full outage) Fin AI Agent (Full outage) Copilot (Partial outage) Knowledge Hub (Partial outage) Outbound (Partial outage) Tickets (Partial outage)
- resolved Sep 03, 2026, 02:41 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Tickets (Operational) Omnichannel (Operational) Help Center (Operational) Apps and Integrations (Operational) Phone (Operational) Copilot (Operational) Outbound (Operational) Other (Operational) Web Messenger (Operational) Inbox (Operational) Fin AI Agent (Operational) Reporting (Operational) Knowledge Hub (Operational) Mobile Messenger (Operational) Webhooks (Operational) REST API (Operational)