PointClickCare incident

ISO-E Performance Degradation

Resolved after 12 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), on October 27, 2026.

investigating Oct 27, 2026, 05:29 PM UTC

We are investigating an issue causing performance degradation to Environment ISO-E as of 1:10 PM EST, further updates to follow.

Started
Oct 27, 2026, 05:29 PM UTC
Resolved
Oct 27, 2026, 05:42 PM UTC
Duration
12m
Detected by Pingoru
Oct 27, 2026, 05:29 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)

Update timeline

  1. investigating Oct 27, 2026, 05:29 PM UTC

    We are investigating an issue causing performance degradation to Environment ISO-E as of 1:10 PM EST, further updates to follow.

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