PointClickCare incident

Senior Care EHR Service Disruption

Resolved after 15 minutes, affecting Senior Care EHR Application and Secure File Exchange and 1 more, on October 24, 2026.

investigating Oct 24, 2026, 04:35 AM UTC

We are investigating a service disruption to Senior Care EHR as of 11:36pm EST, further updates to follow

Started
Oct 24, 2026, 04:35 AM UTC
Resolved
Oct 24, 2026, 04:50 AM UTC
Duration
15m
Detected by Pingoru
Oct 24, 2026, 04:35 AM UTC

Affected components

Senior Care EHR ApplicationSecure File ExchangeSecure File Exchange (Secure File Exchange — eMar Backup Delivery - US)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-L)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-S)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-G)

Update timeline

  1. investigating Oct 24, 2026, 04:35 AM UTC

    We are investigating a service disruption to Senior Care EHR as of 11:36pm EST, further updates to follow

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