Resolved after 39 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW23), on October 16, 2026.
PointClickCare has identified the underlying cause of the issue and mitigation is in progress
Affected components
Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW23)
Update timeline
- investigating Oct 16, 2026, 02:51 AM UTC
We are investigating an issue causing performance degradation to W23 as of 10:12 ET, further updates to follow
- identified Oct 16, 2026, 03:14 AM UTC
PointClickCare has identified the underlying cause of the issue and mitigation is in progress
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