PointClickCare incident

SNF Stay Data Delay

Minor Ongoing View vendor source →

PointClickCare is currently experiencing a minor incident affecting National Care Collaboration Network and National Care Collaboration Network (National Care Collaboration Network) and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 06:06 PM UTC
Resolved
Ongoing
Duration
● 3h 19m
Detected by Pingoru
Oct 20, 2026, 06:06 PM UTC

Affected components

National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)

Update timeline

  1. investigating Oct 20, 2026, 06:06 PM UTC

    We are investigating an issue causing some SNF stay data to be delayed, further updates to follow

  2. investigating Oct 20, 2026, 06:08 PM UTC

    We are investigating an issue causing some SNF stay data to be delayed, further updates to follow

  3. identified Oct 20, 2026, 08:35 PM UTC

    The issue cause has been identified and delayed data is being processed