Planning Center Outage History

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Planning Center had 52 outages in the last 2 years totaling 180h 23m of downtime, averaging 2.1 incidents per month.

There were 52 Planning Center outages since December 8, 2024 totaling 180h 23m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.planningcenter.com

Major October 21, 2026

Search service disruption

Detected by Pingoru
Oct 21, 2026, 04:30 PM UTC
Resolved
Oct 21, 2026, 07:46 PM UTC
Duration
3h 16m
Affected: Check-InsGivingPeopleRegistrationsServices
Timeline · 3 updates
  1. investigating Oct 21, 2026, 04:30 PM UTC

    Customers may experience errors or degraded performance when using search-dependent features, including registrations, check-ins, and account access. We are investigating the cause and working to restore full functionality.

  2. monitoring Oct 21, 2026, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2026

Embedded Calendar Event Links Not Opening

Detected by Pingoru
Oct 15, 2026, 09:53 PM UTC
Resolved
Oct 16, 2026, 12:12 AM UTC
Duration
2h 18m
Timeline · 3 updates
  1. investigating Oct 15, 2026, 09:53 PM UTC

    Some users attempting to open event details from an embedded Church Center calendar may encounter an error preventing the event from opening. Viewing the calendar itself is not affected.

  2. identified Oct 15, 2026, 10:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 16, 2026, 12:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 12, 2026

Chat Not Loading for Some iOS Users

Detected by Pingoru
Oct 12, 2026, 02:53 PM UTC
Resolved
Oct 13, 2026, 11:16 AM UTC
Duration
20h 22m
Affected: Chat
Timeline · 5 updates
  1. investigating Oct 12, 2026, 02:53 PM UTC

    Some iOS users may experience issues loading chat conversations. In some situations, tapping on the message input causes hidden messages to become visible. We are currently investigating the cause of this disruption.

  2. investigating Oct 12, 2026, 02:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 12, 2026, 04:25 PM UTC

    We were able to reduce the issue and believe it has to do with a device's "Reduce Transparency" setting. Working on a fix.

  4. monitoring Oct 12, 2026, 08:35 PM UTC

    A fix has been identified and we're working towards getting it released.

  5. resolved Oct 13, 2026, 11:16 AM UTC

    This incident has been resolved with the latest update to the Services and Church Center mobile apps.

Read the full incident report →

Major October 4, 2026

Check-Ins sessions not starting automatically

Detected by Pingoru
Oct 04, 2026, 01:05 PM UTC
Resolved
Oct 04, 2026, 11:06 PM UTC
Duration
10h
Affected: Check-Ins
Timeline · 4 updates
  1. investigating Oct 04, 2026, 01:05 PM UTC

    We're investigating reports that some Check-Ins events didn't start a new session automatically. If your event should be live but isn't, open the event in Check-Ins and click Start a new session.

  2. identified Oct 04, 2026, 01:29 PM UTC

    We have identified the issue and a fix is being implemented.

  3. monitoring Oct 04, 2026, 01:59 PM UTC

    We have a fix in place and a monitoring the results.

  4. resolved Oct 04, 2026, 11:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2026

Mulitracks outage currently affecting access to files and charts

Detected by Pingoru
Sep 09, 2026, 01:01 PM UTC
Resolved
Sep 09, 2026, 02:40 PM UTC
Duration
1h 38m
Affected: Services
Timeline · 5 updates
  1. investigating Sep 09, 2026, 01:01 PM UTC

    Our team is aware of and looking into reports of errors when using the Multitracks integration (ex: linking users, accessing charts, listening to files). We're currently investigating the issue to restore full functionality.

  2. investigating Sep 09, 2026, 01:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 09, 2026, 01:24 PM UTC

    Multitracks API is currently returning 401 errors. Their team is looking into it and we will update this page as we hear more.

  4. monitoring Sep 09, 2026, 02:40 PM UTC

    Multitracks has implemented a fix on their side and we're monitoring the fix.

  5. resolved Sep 09, 2026, 02:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 5, 2026

Some idle Check-Ins stations may not be receiving live updates

Detected by Pingoru
Sep 05, 2026, 05:17 PM UTC
Resolved
Sep 06, 2026, 06:18 PM UTC
Duration
1d 1h
Affected: Check-Ins
Timeline · 5 updates
  1. investigating Sep 05, 2026, 05:17 PM UTC

    We are currently looking into alerts that some idle stations may not be receiving live updates after 2 hours of inactivity (e.g., template changes). Our team is investigating the cause of the disruption and working to find a solution. Manually interacting with the station will solve the issue in the interim.

  2. monitoring Sep 05, 2026, 06:01 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. investigating Sep 06, 2026, 10:28 AM UTC

    The implemented fixes have not fully resolved the issue, so we are continuing to investigate the root cause. Idle stations may still miss live updates (e.g., template changes) after 2 hours of inactivity. If a station appears out of date, click the "Start over" button to restore live updates.

  4. monitoring Sep 06, 2026, 05:18 PM UTC

    A fix has been put in place, and we are continuing to monitor the results.

  5. resolved Sep 06, 2026, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2026

Donation processing disruption

Detected by Pingoru
Sep 02, 2026, 02:34 PM UTC
Resolved
Sep 02, 2026, 03:12 PM UTC
Duration
37m
Affected: Giving
Timeline · 4 updates
  1. identified Sep 02, 2026, 02:34 PM UTC

    Customers may experience issues when attempting to process donations. Our team has identified the cause and working on a resolution.

  2. monitoring Sep 02, 2026, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 02, 2026, 02:39 PM UTC

    We've deployed a fix and are seeing error rates drop. Donations should be processing successfully now, and we'll continue monitoring.

  4. resolved Sep 02, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 12, 2026

Some Check-Ins stations experiencing 403 errors

Detected by Pingoru
Jul 12, 2026, 04:16 PM UTC
Resolved
Jul 12, 2026, 07:27 PM UTC
Duration
3h 11m
Affected: Check-Ins
Timeline · 4 updates
  1. investigating Jul 12, 2026, 04:16 PM UTC

    We're looking into reports of some stations being unable to load Check-Ins and showing a 403 error. Our team is investigating the cause of the disruption and working to solve the issue.

  2. identified Jul 12, 2026, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 12, 2026, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 12, 2026, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 11, 2026

Login Service Disruption

Detected by Pingoru
Jul 11, 2026, 06:52 PM UTC
Resolved
Jul 12, 2026, 01:25 AM UTC
Duration
6h 32m
Timeline · 4 updates
  1. investigating Jul 11, 2026, 06:52 PM UTC

    Users may experience issues logging into their accounts. Our team is investigating the cause of the disruption and working to restore full access.

  2. investigating Jul 11, 2026, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 11, 2026, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 12, 2026, 01:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 23, 2026

Services Briefly Down (Resolved)

Detected by Pingoru
Jun 23, 2026, 09:00 PM UTC
Resolved
Jun 23, 2026, 09:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jun 23, 2026, 09:24 PM UTC

    Services experienced a brief 3-minute outage due to database query timeouts during scheduled maintenance. The issue was resolved at 1:50 PM Pacific, and Services has been stable since. We apologize for any disruption this may have caused.

Read the full incident report →

Notice June 7, 2026

Intermittent YouTube livestream issues

Detected by Pingoru
Jun 07, 2026, 02:17 PM UTC
Resolved
Jun 07, 2026, 03:32 PM UTC
Duration
1h 14m
Affected: Publishing
Timeline · 3 updates
  1. investigating Jun 07, 2026, 02:17 PM UTC

    On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.

  2. monitoring Jun 07, 2026, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 07, 2026, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Login Issue on Church Center App for New Users

Detected by Pingoru
May 13, 2026, 12:25 AM UTC
Resolved
May 13, 2026, 11:00 AM UTC
Duration
10h 34m
Affected: Church Center
Timeline · 3 updates
  1. investigating May 13, 2026, 12:25 AM UTC

    We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).

  2. identified May 13, 2026, 01:56 AM UTC

    We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.

  3. resolved May 13, 2026, 11:00 AM UTC

    We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.

Read the full incident report →

Major May 10, 2026

Some event signups are unable to be completed

Detected by Pingoru
May 10, 2026, 07:49 PM UTC
Resolved
May 10, 2026, 08:13 PM UTC
Duration
24m
Affected: Registrations
Timeline · 3 updates
  1. investigating May 10, 2026, 07:49 PM UTC

    Our team is aware of and looking into some reports of event registrations unable to be completed.

  2. identified May 10, 2026, 07:51 PM UTC

    Our team has identified the issue preventing some event registrations from being completed and are working on a fix.

  3. resolved May 10, 2026, 08:13 PM UTC

    This incident has been resolved and registering for events should be back to fully operational.

Read the full incident report →

Minor April 15, 2026

Services Mobile crashes on launch for users running iOS 17 and below

Detected by Pingoru
Apr 15, 2026, 01:40 PM UTC
Resolved
Apr 16, 2026, 01:14 AM UTC
Duration
11h 34m
Affected: Services
Timeline · 6 updates
  1. identified Apr 15, 2026, 01:40 PM UTC

    We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.

  2. identified Apr 15, 2026, 03:09 PM UTC

    Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.

  3. identified Apr 15, 2026, 04:23 PM UTC

    We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2

  4. identified Apr 15, 2026, 07:49 PM UTC

    Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

  5. identified Apr 15, 2026, 10:52 PM UTC

    We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

  6. resolved Apr 16, 2026, 01:14 AM UTC

    The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.

Read the full incident report →

Minor April 9, 2026

Chat Message Sending Error

Detected by Pingoru
Apr 09, 2026, 03:44 PM UTC
Resolved
Apr 09, 2026, 04:22 PM UTC
Duration
38m
Affected: Chat
Timeline · 3 updates
  1. investigating Apr 09, 2026, 03:44 PM UTC

    Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.

  2. identified Apr 09, 2026, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 09, 2026, 04:22 PM UTC

    Our team has completed a fix, and sending messages through Chat will no longer trigger an error.

Read the full incident report →

Notice March 18, 2026

Button Visibility Issue in Giving

Detected by Pingoru
Mar 18, 2026, 01:37 PM UTC
Resolved
Mar 18, 2026, 01:58 PM UTC
Duration
20m
Affected: Giving
Timeline · 2 updates
  1. investigating Mar 18, 2026, 01:37 PM UTC

    Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.

  2. resolved Mar 18, 2026, 01:58 PM UTC

    This has been resolved. All buttons are visible again.

Read the full incident report →

Notice March 3, 2026

People is temporarily down

Detected by Pingoru
Mar 03, 2026, 03:18 PM UTC
Resolved
Mar 03, 2026, 03:56 PM UTC
Duration
38m
Affected: People
Timeline · 3 updates
  1. investigating Mar 03, 2026, 03:18 PM UTC

    Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.

  2. monitoring Mar 03, 2026, 03:28 PM UTC

    People is back up and running. We’re currently evaluating whether any follow-up actions are needed.

  3. resolved Mar 03, 2026, 03:56 PM UTC

    This has been fully resolved.

Read the full incident report →

Major February 26, 2026

Calendar Kiosks Not Loading

Detected by Pingoru
Feb 26, 2026, 07:02 PM UTC
Resolved
Feb 26, 2026, 07:55 PM UTC
Duration
53m
Affected: Calendar
Timeline · 3 updates
  1. investigating Feb 26, 2026, 07:02 PM UTC

    Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.

  2. identified Feb 26, 2026, 07:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 26, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 14, 2026

Printing Issues on Services Mobile (iOS)

Detected by Pingoru
Feb 14, 2026, 10:08 PM UTC
Resolved
Feb 15, 2026, 04:34 PM UTC
Duration
18h 26m
Affected: Services
Timeline · 6 updates
  1. investigating Feb 14, 2026, 10:08 PM UTC

    Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.

  2. identified Feb 14, 2026, 10:50 PM UTC

    We have identified the issue and are working on a fix via a new app version update.

  3. identified Feb 15, 2026, 02:51 AM UTC

    Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.

  4. identified Feb 15, 2026, 05:12 AM UTC

    Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.

  5. identified Feb 15, 2026, 02:01 PM UTC

    Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.

  6. resolved Feb 15, 2026, 04:34 PM UTC

    This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.

Read the full incident report →

Notice January 22, 2026

Microsoft Outlook Email Deliverability Issues

Detected by Pingoru
Jan 22, 2026, 08:38 PM UTC
Resolved
Jan 23, 2026, 01:54 PM UTC
Duration
17h 16m
Timeline · 2 updates
  1. identified Jan 22, 2026, 08:38 PM UTC

    We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.

  2. resolved Jan 23, 2026, 01:54 PM UTC

    Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.

Read the full incident report →

Notice November 13, 2025

Mutitracks search Rehearsal Mix playback currently down

Detected by Pingoru
Nov 13, 2025, 06:38 PM UTC
Resolved
Nov 13, 2025, 07:00 PM UTC
Duration
22m
Affected: Services
Timeline · 2 updates
  1. investigating Nov 13, 2025, 06:38 PM UTC

    Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.

  2. resolved Nov 13, 2025, 07:00 PM UTC

    The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.

Read the full incident report →

Notice October 28, 2025

Delayed emails, notifications and other background tasks

Detected by Pingoru
Oct 28, 2025, 03:29 PM UTC
Resolved
Oct 28, 2025, 03:52 PM UTC
Duration
23m
Affected: AccountsAPICalendarCheck-InsChurch CenterGivingGroupsLoginPeopleRegistrationsServices
Timeline · 3 updates
  1. investigating Oct 28, 2025, 03:29 PM UTC

    We're investigating delays in processing background tasks across Planning Center.

  2. monitoring Oct 28, 2025, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 23, 2025

Church Center app notifications are not being sent for iOS devices

Detected by Pingoru
Oct 23, 2025, 04:21 PM UTC
Resolved
Oct 24, 2025, 12:06 PM UTC
Duration
19h 44m
Affected: Church Center
Timeline · 4 updates
  1. investigating Oct 23, 2025, 04:21 PM UTC

    We are currently investigating this issue.

  2. identified Oct 23, 2025, 05:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 23, 2025, 11:11 PM UTC

    We have a fix for this issue and have submitted a new version of the Church Center app that includes that fix. That version is currently being reviewed by the iOS app store and will be released as soon as it is approved.

  4. resolved Oct 24, 2025, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →