Planning Center incident

Check-Ins sessions not starting automatically

Resolved after 10 hours, affecting Check-Ins, on October 4, 2026.

monitoring Oct 04, 2026, 01:59 PM UTC

We have a fix in place and a monitoring the results.

Started
Oct 04, 2026, 01:05 PM UTC
Resolved
Oct 04, 2026, 11:06 PM UTC
Duration
10h
Detected by Pingoru
Oct 04, 2026, 01:05 PM UTC

Affected components

Check-Ins

Update timeline

  1. investigating Oct 04, 2026, 01:05 PM UTC

    We're investigating reports that some Check-Ins events didn't start a new session automatically. If your event should be live but isn't, open the event in Check-Ins and click Start a new session.

  2. identified Oct 04, 2026, 01:29 PM UTC

    We have identified the issue and a fix is being implemented.

  3. monitoring Oct 04, 2026, 01:59 PM UTC

    We have a fix in place and a monitoring the results.

  4. resolved Oct 04, 2026, 11:06 PM UTC

    This incident has been resolved.

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