Planning Center experienced a major incident on September 2, 2026 affecting Giving, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Giving
Update timeline
- identified Sep 02, 2026, 02:34 PM UTC
Customers may experience issues when attempting to process donations. Our team has identified the cause and working on a resolution.
- monitoring Sep 02, 2026, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 02, 2026, 02:39 PM UTC
We've deployed a fix and are seeing error rates drop. Donations should be processing successfully now, and we'll continue monitoring.
- resolved Sep 02, 2026, 03:12 PM UTC
This incident has been resolved.