Planning Center Outage History
Planning Center is up right nowPingoru has recorded 56 incidents for Planning Center: 25 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 12 of 720 (2%) |
| May 2026 | 2 | 11 of 744 (1%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 2 | 10 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 27 of 720 (4%) |
| October 2026 | 4 | 36 of 508 (7%) |
Incidents, newest first
Major October 21, 2026 Search service disruption 3h 16m Check-Ins, Giving, People, Registrations and 1 more
Started Oct 21, 2026, 04:30 PM UTC· resolved Oct 21, 2026, 07:46 PM UTC
- investigating Oct 21, 2026, 04:30 PM UTC
Customers may experience errors or degraded performance when using search-dependent features, including registrations, check-ins, and account access. We are investigating the cause and working to restore full functionality.
- monitoring Oct 21, 2026, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 07:46 PM UTC
This incident has been resolved.
Notice October 15, 2026 Embedded Calendar Event Links Not Opening 2h 18m
Started Oct 15, 2026, 09:53 PM UTC· resolved Oct 16, 2026, 12:12 AM UTC
- investigating Oct 15, 2026, 09:53 PM UTC
Some users attempting to open event details from an embedded Church Center calendar may encounter an error preventing the event from opening. Viewing the calendar itself is not affected.
- identified Oct 15, 2026, 10:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 16, 2026, 12:12 AM UTC
This incident has been resolved.
Minor October 12, 2026 Chat Not Loading for Some iOS Users 20h 22m Chat
Started Oct 12, 2026, 02:53 PM UTC· resolved Oct 13, 2026, 11:16 AM UTC
- investigating Oct 12, 2026, 02:53 PM UTC
Some iOS users may experience issues loading chat conversations. In some situations, tapping on the message input causes hidden messages to become visible. We are currently investigating the cause of this disruption.
- investigating Oct 12, 2026, 02:57 PM UTC
We are continuing to investigate this issue.
- identified Oct 12, 2026, 04:25 PM UTC
We were able to reduce the issue and believe it has to do with a device's "Reduce Transparency" setting. Working on a fix.
- monitoring Oct 12, 2026, 08:35 PM UTC
A fix has been identified and we're working towards getting it released.
- resolved Oct 13, 2026, 11:16 AM UTC
This incident has been resolved with the latest update to the Services and Church Center mobile apps.
Major October 4, 2026 Check-Ins sessions not starting automatically 10h Check-Ins
Started Oct 04, 2026, 01:05 PM UTC· resolved Oct 04, 2026, 11:06 PM UTC
- investigating Oct 04, 2026, 01:05 PM UTC
We're investigating reports that some Check-Ins events didn't start a new session automatically. If your event should be live but isn't, open the event in Check-Ins and click Start a new session.
- identified Oct 04, 2026, 01:29 PM UTC
We have identified the issue and a fix is being implemented.
- monitoring Oct 04, 2026, 01:59 PM UTC
We have a fix in place and a monitoring the results.
- resolved Oct 04, 2026, 11:06 PM UTC
This incident has been resolved.
Major September 9, 2026 Mulitracks outage currently affecting access to files and charts 1h 38m Services
Started Sep 09, 2026, 01:01 PM UTC· resolved Sep 09, 2026, 02:40 PM UTC
- investigating Sep 09, 2026, 01:01 PM UTC
Our team is aware of and looking into reports of errors when using the Multitracks integration (ex: linking users, accessing charts, listening to files). We're currently investigating the issue to restore full functionality.
- investigating Sep 09, 2026, 01:06 PM UTC
We are continuing to investigate this issue.
- identified Sep 09, 2026, 01:24 PM UTC
Multitracks API is currently returning 401 errors. Their team is looking into it and we will update this page as we hear more.
- monitoring Sep 09, 2026, 02:40 PM UTC
Multitracks has implemented a fix on their side and we're monitoring the fix.
- resolved Sep 09, 2026, 02:40 PM UTC
This incident has been resolved.
Minor September 5, 2026 Some idle Check-Ins stations may not be receiving live updates 1d 1h Check-Ins
Started Sep 05, 2026, 05:17 PM UTC· resolved Sep 06, 2026, 06:18 PM UTC
- investigating Sep 05, 2026, 05:17 PM UTC
We are currently looking into alerts that some idle stations may not be receiving live updates after 2 hours of inactivity (e.g., template changes). Our team is investigating the cause of the disruption and working to find a solution. Manually interacting with the station will solve the issue in the interim.
- monitoring Sep 05, 2026, 06:01 PM UTC
A fix has been implemented, and we are monitoring the results.
- investigating Sep 06, 2026, 10:28 AM UTC
The implemented fixes have not fully resolved the issue, so we are continuing to investigate the root cause. Idle stations may still miss live updates (e.g., template changes) after 2 hours of inactivity. If a station appears out of date, click the "Start over" button to restore live updates.
- monitoring Sep 06, 2026, 05:18 PM UTC
A fix has been put in place, and we are continuing to monitor the results.
- resolved Sep 06, 2026, 06:18 PM UTC
This incident has been resolved.
Major September 2, 2026 Donation processing disruption 37m Giving
Started Sep 02, 2026, 02:34 PM UTC· resolved Sep 02, 2026, 03:12 PM UTC
- identified Sep 02, 2026, 02:34 PM UTC
Customers may experience issues when attempting to process donations. Our team has identified the cause and working on a resolution.
- monitoring Sep 02, 2026, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 02, 2026, 02:39 PM UTC
We've deployed a fix and are seeing error rates drop. Donations should be processing successfully now, and we'll continue monitoring.
- resolved Sep 02, 2026, 03:12 PM UTC
This incident has been resolved.
Minor July 12, 2026 Some Check-Ins stations experiencing 403 errors 3h 11m Check-Ins
Started Jul 12, 2026, 04:16 PM UTC· resolved Jul 12, 2026, 07:27 PM UTC
- investigating Jul 12, 2026, 04:16 PM UTC
We're looking into reports of some stations being unable to load Check-Ins and showing a 403 error. Our team is investigating the cause of the disruption and working to solve the issue.
- identified Jul 12, 2026, 04:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 12, 2026, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 12, 2026, 07:27 PM UTC
This incident has been resolved.
Notice July 11, 2026 Login Service Disruption 6h 32m
Started Jul 11, 2026, 06:52 PM UTC· resolved Jul 12, 2026, 01:25 AM UTC
- investigating Jul 11, 2026, 06:52 PM UTC
Users may experience issues logging into their accounts. Our team is investigating the cause of the disruption and working to restore full access.
- investigating Jul 11, 2026, 07:09 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 11, 2026, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 12, 2026, 01:25 AM UTC
This incident has been resolved.
Notice June 23, 2026 Services Briefly Down (Resolved) –
Started Jun 23, 2026, 09:00 PM UTC· resolved Jun 23, 2026, 09:00 PM UTC
- resolved Jun 23, 2026, 09:24 PM UTC
Services experienced a brief 3-minute outage due to database query timeouts during scheduled maintenance. The issue was resolved at 1:50 PM Pacific, and Services has been stable since. We apologize for any disruption this may have caused.
Notice June 7, 2026 Intermittent YouTube livestream issues 1h 14m Publishing
Started Jun 07, 2026, 02:17 PM UTC· resolved Jun 07, 2026, 03:32 PM UTC
- investigating Jun 07, 2026, 02:17 PM UTC
On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.
- monitoring Jun 07, 2026, 03:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2026, 03:32 PM UTC
This incident has been resolved.
Minor May 13, 2026 Login Issue on Church Center App for New Users 10h 34m Church Center
Started May 13, 2026, 12:25 AM UTC· resolved May 13, 2026, 11:00 AM UTC
- investigating May 13, 2026, 12:25 AM UTC
We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).
- identified May 13, 2026, 01:56 AM UTC
We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.
- resolved May 13, 2026, 11:00 AM UTC
We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.
Major May 10, 2026 Some event signups are unable to be completed 24m Registrations
Started May 10, 2026, 07:49 PM UTC· resolved May 10, 2026, 08:13 PM UTC
- investigating May 10, 2026, 07:49 PM UTC
Our team is aware of and looking into some reports of event registrations unable to be completed.
- identified May 10, 2026, 07:51 PM UTC
Our team has identified the issue preventing some event registrations from being completed and are working on a fix.
- resolved May 10, 2026, 08:13 PM UTC
This incident has been resolved and registering for events should be back to fully operational.
Minor April 15, 2026 Services Mobile crashes on launch for users running iOS 17 and below 11h 34m Services
Started Apr 15, 2026, 01:40 PM UTC· resolved Apr 16, 2026, 01:14 AM UTC
- identified Apr 15, 2026, 01:40 PM UTC
We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.
- identified Apr 15, 2026, 03:09 PM UTC
Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.
- identified Apr 15, 2026, 04:23 PM UTC
We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2
- identified Apr 15, 2026, 07:49 PM UTC
Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
- identified Apr 15, 2026, 10:52 PM UTC
We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
- resolved Apr 16, 2026, 01:14 AM UTC
The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.
Minor April 9, 2026 Chat Message Sending Error 38m Chat
Started Apr 09, 2026, 03:44 PM UTC· resolved Apr 09, 2026, 04:22 PM UTC
- investigating Apr 09, 2026, 03:44 PM UTC
Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.
- identified Apr 09, 2026, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 09, 2026, 04:22 PM UTC
Our team has completed a fix, and sending messages through Chat will no longer trigger an error.
Notice March 18, 2026 Button Visibility Issue in Giving 20m Giving
Started Mar 18, 2026, 01:37 PM UTC· resolved Mar 18, 2026, 01:58 PM UTC
- investigating Mar 18, 2026, 01:37 PM UTC
Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.
- resolved Mar 18, 2026, 01:58 PM UTC
This has been resolved. All buttons are visible again.
Notice March 3, 2026 People is temporarily down 38m People
Started Mar 03, 2026, 03:18 PM UTC· resolved Mar 03, 2026, 03:56 PM UTC
- investigating Mar 03, 2026, 03:18 PM UTC
Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.
- monitoring Mar 03, 2026, 03:28 PM UTC
People is back up and running. We’re currently evaluating whether any follow-up actions are needed.
- resolved Mar 03, 2026, 03:56 PM UTC
This has been fully resolved.
Major February 26, 2026 Calendar Kiosks Not Loading 53m Calendar
Started Feb 26, 2026, 07:02 PM UTC· resolved Feb 26, 2026, 07:55 PM UTC
- investigating Feb 26, 2026, 07:02 PM UTC
Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.
- identified Feb 26, 2026, 07:13 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 26, 2026, 07:55 PM UTC
This incident has been resolved.
Minor February 14, 2026 Printing Issues on Services Mobile (iOS) 18h 26m Services
Started Feb 14, 2026, 10:08 PM UTC· resolved Feb 15, 2026, 04:34 PM UTC
- investigating Feb 14, 2026, 10:08 PM UTC
Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.
- identified Feb 14, 2026, 10:50 PM UTC
We have identified the issue and are working on a fix via a new app version update.
- identified Feb 15, 2026, 02:51 AM UTC
Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.
- identified Feb 15, 2026, 05:12 AM UTC
Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.
- identified Feb 15, 2026, 02:01 PM UTC
Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.
- resolved Feb 15, 2026, 04:34 PM UTC
This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.
Notice January 22, 2026 Microsoft Outlook Email Deliverability Issues 17h 16m
Started Jan 22, 2026, 08:38 PM UTC· resolved Jan 23, 2026, 01:54 PM UTC
- identified Jan 22, 2026, 08:38 PM UTC
We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.
- resolved Jan 23, 2026, 01:54 PM UTC
Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.
Minor January 17, 2026 iOS Music Stand Sessions Sync Issues 1d Services
Started Jan 17, 2026, 05:03 PM UTC· resolved Jan 18, 2026, 05:17 PM UTC
- investigating Jan 17, 2026, 05:03 PM UTC
We are currently investigating issues with Music Stand sessions not syncing on iOS devices when using the Pusher connection path. - Multipeer connections remain unaffected.
- investigating Jan 17, 2026, 05:27 PM UTC
We are continuing to investigate this issue.
- identified Jan 17, 2026, 05:45 PM UTC
We’ve identified the cause of page turns not syncing for Music Stand Sessions joined via Pusher, and we’re working on a fix that will ship in an upcoming App Store update. If you’re currently in an active service on iOS, switch your Session connection to Multipeer to keep Sessions running without interruption.
- identified Jan 17, 2026, 07:12 PM UTC
Our team is actively working on getting a new iOS version build with a fix to address Music Stand sessions not syncing for specific connection types. If you’re currently in an active service on iOS and need sessions, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll update the status every 30 minutes to keep you up-to-date.
- monitoring Jan 17, 2026, 07:49 PM UTC
A fix has been verified via our internal builds and an approved fix has been sent to the App Store for expedited review. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. We'll keep you updated every 30 minutes on the status.
- monitoring Jan 17, 2026, 08:34 PM UTC
Our implemented fix is still awaiting App Store review before being made available in the App Store for download. We'll continue to update this status on the status of the Store review.
- monitoring Jan 17, 2026, 09:25 PM UTC
Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.
- monitoring Jan 17, 2026, 11:18 PM UTC
Our patch fix is still awaiting review from the App Store. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll continue updating the status page on the App Store review status.
- monitoring Jan 18, 2026, 12:45 AM UTC
Update: Our Music Stand connected sessions fix is still waiting App Store review with Apple. Once reviewed and approved we'll update this status page. If you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption.
- monitoring Jan 18, 2026, 02:26 AM UTC
Update: We’re awaiting App Store approval for a release that fixes Music Stand Sessions sync. We’ll keep this incident updated.
- monitoring Jan 18, 2026, 04:17 AM UTC
We’re still awaiting App Store approval for a release that addresses an issue with Music Stand Sessions sync using Pusher connection. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.
- monitoring Jan 18, 2026, 07:17 AM UTC
Update; App Store approval is still pending review. We’ll continue to monitor the status of the review which addresses an issue with Music Stand sessions around syncing page turning. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.
- monitoring Jan 18, 2026, 11:24 AM UTC
Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.
- resolved Jan 18, 2026, 05:17 PM UTC
This incident has been resolved and the App Store has approved our patch fix that addressed a bug with Music Stand sessions not correctly syncing page turns across devices. Update to our latest build in the App Store Music Stand(4.7.3) to receive the fix.
Notice November 13, 2025 Mutitracks search Rehearsal Mix playback currently down 22m Services
Started Nov 13, 2025, 06:38 PM UTC· resolved Nov 13, 2025, 07:00 PM UTC
- investigating Nov 13, 2025, 06:38 PM UTC
Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.
- resolved Nov 13, 2025, 07:00 PM UTC
The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.
Major November 9, 2025 Service Disruption Caused by Excessive Outbound API Requests to Multitracks 38m Services
Started Nov 09, 2025, 03:04 PM UTC· resolved Nov 09, 2025, 03:42 PM UTC
- investigating Nov 09, 2025, 03:04 PM UTC
Users may experience errors or degraded performance when accessing services reliant on the Multitracks API. We are currently investigating the issue to restore full functionality.
- identified Nov 09, 2025, 03:25 PM UTC
The issue has been identified and our team is working on a fix.
- resolved Nov 09, 2025, 03:42 PM UTC
We experienced a service disruption caused by an unexpected spike from outbound API requests from our system to Multitracks. This led to instability in both their API and our own services that rely on it. A fix has been implemented on our side, and all services should be back to normal.
- postmortem Nov 13, 2025, 09:31 PM UTC
# **Post-Mortem: Service Disruption Caused by Excessive Outbound API Requests to Multitracks** **Date of Incident:** November 9, 2025 **Duration:** ~1 hour **Impacted:** MultiTracks integration; indirect impact to Services and Check-Ins ## **Overview** On November 9, Planning Center experienced a disruption in our MultiTracks integration caused by an internal change to our caching logic. This change unintentionally triggered a large spike in outbound API requests to MultiTracks, which led to their service throttling our traffic. The resulting failures also caused secondary errors in Planning Center services that rely on responses from that API. This issue was rooted in Planning Center’s system behavior, and we take full responsibility for the impact. ## **What Happened** A caching pattern change dramatically increased the number of API requests we sent to MultiTracks. Their service began throttling our traffic, and our retry behavior amplified the load on both systems. This led to elevated errors in the MultiTracks integration and related Planning Center processes. The impact to customers was somewhat minimized because Music Stand apps use local caching, but some experienced errors, slow responses, or missing data. ## **Resolution** We quickly identified the regression and deployed a revert of the caching change. Once reverted, our outbound traffic returned to normal and MultiTracks’ throttling stopped, allowing dependent systems to recover. ## **Root Cause** * A caching change that generated excessive outbound API requests * Retry and timeout behaviors that worsened cascading failures ## **Preventive Actions** 1. Review and tune third-party timeouts to avoid cascading failures 2. Improve graceful degradation strategies for external dependencies 3. Enhance pre-deployment checks for changes affecting outbound request volume ## **Current Status** The MultiTracks integration is stable. We are implementing the above improvements to prevent similar issues and ensure our systems remain resilient even when dependencies become unstable.
Notice October 28, 2025 Delayed emails, notifications and other background tasks 23m Accounts, API, Calendar, Check-Ins and 7 more
Started Oct 28, 2025, 03:29 PM UTC· resolved Oct 28, 2025, 03:52 PM UTC
- investigating Oct 28, 2025, 03:29 PM UTC
We're investigating delays in processing background tasks across Planning Center.
- monitoring Oct 28, 2025, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 03:52 PM UTC
This incident has been resolved.
Major October 23, 2025 Church Center app notifications are not being sent for iOS devices 19h 44m Church Center
Started Oct 23, 2025, 04:21 PM UTC· resolved Oct 24, 2025, 12:06 PM UTC
- investigating Oct 23, 2025, 04:21 PM UTC
We are currently investigating this issue.
- identified Oct 23, 2025, 05:27 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 23, 2025, 11:11 PM UTC
We have a fix for this issue and have submitted a new version of the Church Center app that includes that fix. That version is currently being reviewed by the iOS app store and will be released as soon as it is approved.
- resolved Oct 24, 2025, 12:06 PM UTC
This incident has been resolved.