Planning Center had 51 outages in the last 2 years totaling 237h 59m of downtime — averaging 2.1 incidents per month.
There were 51 Planning Center outages since December 8, 2024 totaling 237h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users attempting to open event details from an embedded Church Center calendar may encounter an error preventing the event from opening. Viewing the calendar itself is not affected.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Some iOS users may experience issues loading chat conversations. In some situations, tapping on the message input causes hidden messages to become visible. We are currently investigating the cause of this disruption.
We are continuing to investigate this issue.
We were able to reduce the issue and believe it has to do with a device's "Reduce Transparency" setting. Working on a fix.
A fix has been identified and we're working towards getting it released.
This incident has been resolved with the latest update to the Services and Church Center mobile apps.
We're investigating reports that some Check-Ins events didn't start a new session automatically. If your event should be live but isn't, open the event in Check-Ins and click Start a new session.
We have identified the issue and a fix is being implemented.
We have a fix in place and a monitoring the results.
This incident has been resolved.
Our team is aware of and looking into reports of errors when using the Multitracks integration (ex: linking users, accessing charts, listening to files). We're currently investigating the issue to restore full functionality.
We are continuing to investigate this issue.
Multitracks API is currently returning 401 errors. Their team is looking into it and we will update this page as we hear more.
Multitracks has implemented a fix on their side and we're monitoring the fix.
This incident has been resolved.
We are currently looking into alerts that some idle stations may not be receiving live updates after 2 hours of inactivity (e.g., template changes). Our team is investigating the cause of the disruption and working to find a solution. Manually interacting with the station will solve the issue in the interim.
A fix has been implemented, and we are monitoring the results.
The implemented fixes have not fully resolved the issue, so we are continuing to investigate the root cause. Idle stations may still miss live updates (e.g., template changes) after 2 hours of inactivity. If a station appears out of date, click the "Start over" button to restore live updates.
A fix has been put in place, and we are continuing to monitor the results.
This incident has been resolved.
Customers may experience issues when attempting to process donations. Our team has identified the cause and working on a resolution.
A fix has been implemented and we are monitoring the results.
We've deployed a fix and are seeing error rates drop. Donations should be processing successfully now, and we'll continue monitoring.
This incident has been resolved.
We're looking into reports of some stations being unable to load Check-Ins and showing a 403 error. Our team is investigating the cause of the disruption and working to solve the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience issues logging into their accounts. Our team is investigating the cause of the disruption and working to restore full access.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Services experienced a brief 3-minute outage due to database query timeouts during scheduled maintenance. The issue was resolved at 1:50 PM Pacific, and Services has been stable since. We apologize for any disruption this may have caused.
On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).
We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.
We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.
Our team is aware of and looking into some reports of event registrations unable to be completed.
Our team has identified the issue preventing some event registrations from being completed and are working on a fix.
This incident has been resolved and registering for events should be back to fully operational.
We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.
Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.
We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2
Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.
Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.
The issue has been identified and a fix is being implemented.
Our team has completed a fix, and sending messages through Chat will no longer trigger an error.
Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.
This has been resolved. All buttons are visible again.
Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.
People is back up and running. We’re currently evaluating whether any follow-up actions are needed.
This has been fully resolved.
Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.
We have identified the issue and are working on a fix via a new app version update.
Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.
Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.
Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.
This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.
We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.
Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.
Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.
The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.
We're investigating delays in processing background tasks across Planning Center.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We have a fix for this issue and have submitted a new version of the Church Center app that includes that fix. That version is currently being reviewed by the iOS app store and will be released as soon as it is approved.
This incident has been resolved.