Planet DDS incident
Denticon: Incorrect Patient Loading from Patient Overview Actions
Notice Vendor's status page →
Resolved after 26 minutes, affecting Practice Management, on November 3, 2026.
We are continuing to monitor for any further issues.
Affected components
Practice Management
Update timeline
- investigating Nov 03, 2026, 05:22 PM UTC
We are investigating reports that scheduling from Patient Overview, recalls, and treatment plans may load a different patient than the one active in the main window. We will provide an update as soon as more information is available.
- monitoring Nov 03, 2026, 05:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 03, 2026, 05:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 03, 2026, 05:48 PM UTC
This incident has been resolved.
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