Resolved after 1 hour 38 minutes, affecting Practice Management and Patient Communication and 1 more, on October 27, 2026.
We have been made aware of an issue impacting multiple organizations with Cloud Flare. We are working to restore services.
Affected components
Practice ManagementPatient CommunicationPractice AnalyticsReportsImaging (Apteryx)API (Existing, New)Payment ProcessingEligibility and Claims (DentalXchange)
Update timeline
- investigating Oct 27, 2026, 01:02 PM UTC
We are aware that some users may be experiencing an error page when trying to access Denticon once they have logged in. we are working to restore service as soon as possible.
- identified Oct 27, 2026, 01:16 PM UTC
We have been made aware of an issue impacting multiple organizations with Cloud Flare. We are working to restore services.
- resolved Oct 27, 2026, 02:41 PM UTC
This incident has been resolved.
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