- Detected by Pingoru
- Aug 06, 2026, 01:36 PM UTC
- Resolved
- Aug 06, 2026, 03:05 PM UTC
- Duration
- 1h 29m
Affected: Web
Timeline · 3 updates
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identified Aug 06, 2026, 01:36 PM UTC
We have reports of some customers experiencing issues in some parts of our product, particularly the payroll export page. The team has identified the issue and is working on a fix. We will update as events warrant.
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monitoring Aug 06, 2026, 02:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 06, 2026, 03:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 13, 2026, 11:36 AM UTC
- Resolved
- Jul 13, 2026, 11:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 13, 2026, 11:36 AM UTC
Due to a change of configuration having adverse effect, users might have experienced being unable to access portals between 13:03 - 13:21 CEST. Our team has rectified the issue and we apologise for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2026, 12:12 PM UTC
- Resolved
- Jun 23, 2026, 01:24 PM UTC
- Duration
- 1h 12m
Affected: WebPunch ClockMobile App - iOSMobile App - AndroidMobile Kiosk AppOpen APIHelp Chat
Timeline · 2 updates
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identified Jun 23, 2026, 12:12 PM UTC
Users might experience delays in receiving emails due to issues on our service provider’s side.
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resolved Jun 23, 2026, 01:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 09:14 AM UTC
- Resolved
- Mar 02, 2026, 10:28 AM UTC
- Duration
- 1h 13m
Affected: WebMobile App - iOSMobile App - Android
Timeline · 4 updates
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investigating Mar 02, 2026, 09:14 AM UTC
Some users may experience issues with MFA (SMS not being received). We're currently investigating the issue and will update you as events warrant.
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investigating Mar 02, 2026, 10:06 AM UTC
We've identified the issue and implemented a fix. We're already seeing improvements now.
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monitoring Mar 02, 2026, 10:12 AM UTC
All messages affected have now been sent. We'll keep monitoring.
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resolved Mar 02, 2026, 10:28 AM UTC
This incident has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 03:36 PM UTC
- Resolved
- Jan 19, 2026, 11:11 AM UTC
- Duration
- 4d 19h
Affected: Web
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 02:54 PM UTC
- Resolved
- Jan 05, 2026, 03:20 PM UTC
- Duration
- 25m
Affected: Help Chat
Timeline · 2 updates
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identified Jan 05, 2026, 02:54 PM UTC
You may experience longer response times to chat messages due to an incident at our third party provider's.
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resolved Jan 05, 2026, 03:20 PM UTC
Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally. We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 08:26 AM UTC
- Resolved
- Nov 25, 2025, 08:53 AM UTC
- Duration
- 26m
Affected: Web
Timeline · 2 updates
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investigating Nov 25, 2025, 08:26 AM UTC
We are currently investigating a delay in delivery of email messages. We will update in 30 min or as events warrant.
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resolved Nov 25, 2025, 08:53 AM UTC
All email messages are being sent again. This incident is resolved.
Read the full incident report →
Critical November 19, 2025 - Detected by Pingoru
- Nov 19, 2025, 04:47 PM UTC
- Resolved
- Nov 19, 2025, 06:30 PM UTC
- Duration
- 1h 43m
Affected: Help Chat
Timeline · 3 updates
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investigating Nov 19, 2025, 04:47 PM UTC
We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider. We are currently awaiting third-party mitigation and will update this page as events warrant.
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monitoring Nov 19, 2025, 06:10 PM UTC
Our service provider has implemented a fix and is currently monitoring performance. We will update this page as the third party incident progresses.
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resolved Nov 19, 2025, 06:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 03, 2025, 01:54 PM UTC
- Resolved
- Nov 03, 2025, 02:57 PM UTC
- Duration
- 1h 2m
Affected: Web
Timeline · 3 updates
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investigating Nov 03, 2025, 01:54 PM UTC
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.
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monitoring Nov 03, 2025, 02:40 PM UTC
The team has implemented a fix and we can see improved performance. We are monitoring the results.
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resolved Nov 03, 2025, 02:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:16 PM UTC
- Resolved
- Oct 30, 2025, 09:25 AM UTC
- Duration
- 17h 9m
Affected: WebPunch ClockMobile App - iOSMobile App - AndroidMobile Kiosk AppOpen API
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 01:08 PM UTC
- Resolved
- Oct 29, 2025, 02:01 PM UTC
- Duration
- 53m
Affected: WebPunch ClockMobile App - iOSMobile App - AndroidMobile Kiosk AppOpen API
Timeline · 3 updates
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investigating Oct 29, 2025, 01:08 PM UTC
Some Planday accounts may experience slower loading times on certain pages. Our team is actively working to identify the root cause. We will post an additional update in 30 minutes or as events warrant.
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monitoring Oct 29, 2025, 01:16 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 29, 2025, 02:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 17, 2025, 03:20 PM UTC
- Resolved
- Oct 17, 2025, 05:17 PM UTC
- Duration
- 1h 57m
Affected: WebPunch ClockMobile App - iOSMobile App - Android
Timeline · 3 updates
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investigating Oct 17, 2025, 03:20 PM UTC
We’re currently investigating intermittent login and punch clock issues affecting some customers primarily in the UK
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monitoring Oct 17, 2025, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 17, 2025, 05:17 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2025, 11:26 AM UTC
- Resolved
- Sep 22, 2025, 02:21 PM UTC
- Duration
- 2h 55m
Affected: Web
Timeline · 6 updates
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investigating Sep 22, 2025, 11:26 AM UTC
We are currently investigating reports of degraded performance on some portals, particularly some pages in settings. We will update in 30 min or as events warrant.
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investigating Sep 22, 2025, 12:05 PM UTC
We are continuing to investigate the issue. We see degraded performance on most portals, particularly on pages such as Schedule, Reports, Payroll. We weill update within an hour or as events warrant.
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identified Sep 22, 2025, 12:26 PM UTC
We've identified the issue and we've implemented a fix for it. We're seeing improvements in the Schedule, People and reports pages. We're monitoring and we'll update within the next 30 minutes or as events warrant.
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monitoring Sep 22, 2025, 01:03 PM UTC
Performance has improved in the pages affected: Schedule, Reports, People. We'll continue to monitor. We'll update within the next hour.
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monitoring Sep 22, 2025, 01:05 PM UTC
We are continuing to monitor for any further issues.
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resolved Sep 22, 2025, 02:21 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 02:26 PM UTC
- Resolved
- Aug 18, 2025, 03:00 PM UTC
- Duration
- 33m
Affected: WebMobile App - iOSMobile App - Android
Timeline · 3 updates
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investigating Aug 18, 2025, 02:26 PM UTC
A number of our users currently experience intermittent loading issues. Our team is investigating the issue and we will provide an update within 30 minutes.
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monitoring Aug 18, 2025, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 18, 2025, 03:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 07:08 PM UTC
- Resolved
- Jul 31, 2025, 08:02 PM UTC
- Duration
- 54m
Affected: Web
Timeline · 3 updates
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investigating Jul 31, 2025, 07:08 PM UTC
We are currently experiencing a service disruption accessing portals via web browser. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
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identified Jul 31, 2025, 07:26 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jul 31, 2025, 08:02 PM UTC
The issue affecting web access has been resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2025, 08:36 AM UTC
- Resolved
- Jul 10, 2025, 08:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 10, 2025, 08:36 AM UTC
9:45 AM CEST: We began investigating reports of slower loading times on certain Planday pages for some accounts. 10:00 AM CEST: A fix was introduced, and our team immediately began monitoring the situation closely. 10:22 AM CEST: We observed continuous improved performance of the affected modules. We'll continue to monitor closely to ensure full stability.
Read the full incident report →
- Detected by Pingoru
- Jul 04, 2025, 09:25 AM UTC
- Resolved
- Jul 08, 2025, 01:16 PM UTC
- Duration
- 4d 3h
Affected: WebPunch ClockMobile App - iOSMobile App - AndroidMobile Kiosk App
Timeline · 18 updates
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 05:19 PM UTC
- Resolved
- Apr 28, 2025, 06:43 PM UTC
- Duration
- 1h 23m
Affected: Mobile App - Android
Timeline · 2 updates
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investigating Apr 28, 2025, 05:19 PM UTC
Some customers may be experiencing log in issues on the Android app. We're currently investigating the issue.
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resolved Apr 28, 2025, 06:43 PM UTC
A fix has been implemented and the Android app is fully operational
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2025, 01:44 PM UTC
- Resolved
- Apr 10, 2025, 01:44 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 10, 2025, 01:44 PM UTC
Between 15:00 - 15:08 CEST, users experienced blank screen upon login. The incident was caused by a faulty configuration which has since been rectified. We apologise for any inconvenience the issue may have caused.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2025, 12:19 PM UTC
- Resolved
- Apr 07, 2025, 12:59 PM UTC
- Duration
- 40m
Timeline · 3 updates
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investigating Apr 07, 2025, 12:19 PM UTC
We are currently experiencing a service disruption. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
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monitoring Apr 07, 2025, 12:28 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 07, 2025, 12:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 04, 2025, 09:51 AM UTC
- Resolved
- Apr 07, 2025, 07:23 AM UTC
- Duration
- 2d 21h
Affected: Web
Timeline · 5 updates
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investigating Apr 04, 2025, 09:51 AM UTC
We are currently investigating issues we have identified in the Xero integration. We will send an additional update in 30 minutes or as events warrant.
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identified Apr 04, 2025, 10:29 AM UTC
We confirm the issue is caused by the third party provider, which is causing a service disruption in our product. The third party provider is currently investigating the issue and working on mitigation. We will update here as soon as we receive additional information from our provider.
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identified Apr 04, 2025, 02:56 PM UTC
Our third-party provider is actively working to resolve the issue. We will update as events warrant.
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monitoring Apr 04, 2025, 04:14 PM UTC
A fix has been implemented and we will be monitoring for the time being. Next update will be on Monday, April 7th, or as events warrant.
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resolved Apr 07, 2025, 07:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2024, 05:59 PM UTC
- Resolved
- Dec 10, 2024, 06:44 PM UTC
- Duration
- 45m
Affected: Web
Timeline · 3 updates
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investigating Dec 10, 2024, 05:59 PM UTC
We are currently investigating this issue.
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monitoring Dec 10, 2024, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 10, 2024, 06:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2024, 09:06 AM UTC
- Resolved
- Dec 04, 2024, 09:33 AM UTC
- Duration
- 26m
Affected: Web
Timeline · 4 updates
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investigating Dec 04, 2024, 09:06 AM UTC
We are currently investigating reports of degraded performance on some portals, particularly the some pages in settings. We will update in 30 min or as events warrant.
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investigating Dec 04, 2024, 09:07 AM UTC
We are continuing to investigate this issue.
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monitoring Dec 04, 2024, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 04, 2024, 09:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2024, 10:03 AM UTC
- Resolved
- Nov 14, 2024, 03:46 PM UTC
- Duration
- 1d 5h
Affected: Web
Timeline · 6 updates
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investigating Nov 13, 2024, 10:03 AM UTC
We are currently investigating reports of slow loading sporadically affecting some portals.
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identified Nov 13, 2024, 10:30 AM UTC
Our team has identified the issue and we are looking into solutions to mitigate customer impact. We will update this page as events warrant
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monitoring Nov 13, 2024, 12:31 PM UTC
We have mitigated impact and are currently monitoring.
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monitoring Nov 13, 2024, 04:19 PM UTC
While we have mitigated impact for a majority of customers, some portals might experience transient slowness which will eventually resolve itself. We are working on a more permanent solution and will update this page as events warrant
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monitoring Nov 14, 2024, 09:25 AM UTC
We have implemented a fix and will continue to monitor.
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resolved Nov 14, 2024, 03:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 25, 2024, 11:43 AM UTC
- Resolved
- Oct 25, 2024, 01:30 PM UTC
- Duration
- 1h 46m
Affected: Web
Timeline · 4 updates
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investigating Oct 25, 2024, 11:43 AM UTC
We are currently investigation issues with delivery of notifications and will update this page within 30 minutes or as events warrant.
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investigating Oct 25, 2024, 12:14 PM UTC
Our team is still investigating the issue and we will update this page as events warrant.
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monitoring Oct 25, 2024, 12:51 PM UTC
The team has implemented steps to mitigate the issue for our customers. While service is fully restored, we will keep this incident open and monitor performance for now.
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resolved Oct 25, 2024, 01:30 PM UTC
This incident has been resolved.
Read the full incident report →
