Planday experienced a major incident on September 22, 2025 affecting Web, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 11:26 AM UTC
We are currently investigating reports of degraded performance on some portals, particularly some pages in settings. We will update in 30 min or as events warrant.
- investigating Sep 22, 2025, 12:05 PM UTC
We are continuing to investigate the issue. We see degraded performance on most portals, particularly on pages such as Schedule, Reports, Payroll. We weill update within an hour or as events warrant.
- identified Sep 22, 2025, 12:26 PM UTC
We've identified the issue and we've implemented a fix for it. We're seeing improvements in the Schedule, People and reports pages. We're monitoring and we'll update within the next 30 minutes or as events warrant.
- monitoring Sep 22, 2025, 01:03 PM UTC
Performance has improved in the pages affected: Schedule, Reports, People. We'll continue to monitor. We'll update within the next hour.
- monitoring Sep 22, 2025, 01:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2025, 02:21 PM UTC
The incident has been resolved.