Planday incident

Intermittent login and punch clock issues affecting some customers primarily in the UK

Major Resolved View vendor source →

Planday experienced a major incident on October 17, 2025 affecting Web and Punch Clock and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 03:20 PM UTC
Resolved
Oct 17, 2025, 05:17 PM UTC
Duration
1h 57m
Detected by Pingoru
Oct 17, 2025, 03:20 PM UTC

Affected components

WebPunch ClockMobile App - iOSMobile App - Android

Update timeline

  1. investigating Oct 17, 2025, 03:20 PM UTC

    We’re currently investigating intermittent login and punch clock issues affecting some customers primarily in the UK

  2. monitoring Oct 17, 2025, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 05:17 PM UTC

    The issue has been resolved.