Planday incident

Help chat, email and help centre currently unavailable due to third-party incident

Critical Resolved View vendor source →

Planday experienced a critical incident on November 19, 2025 affecting Help Chat, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 04:47 PM UTC
Resolved
Nov 19, 2025, 06:30 PM UTC
Duration
1h 43m
Detected by Pingoru
Nov 19, 2025, 04:47 PM UTC

Affected components

Help Chat

Update timeline

  1. investigating Nov 19, 2025, 04:47 PM UTC

    We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider. We are currently awaiting third-party mitigation and will update this page as events warrant.

  2. monitoring Nov 19, 2025, 06:10 PM UTC

    Our service provider has implemented a fix and is currently monitoring performance. We will update this page as the third party incident progresses.

  3. resolved Nov 19, 2025, 06:30 PM UTC

    This incident has been resolved.