Planday experienced a minor incident on January 14, 2026 affecting Web, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2026, 03:36 PM UTC
We have reports of some users being intermittently not able to access some pages in our Help Center. We are investigating the issue and will update here as events warrant.
- investigating Jan 14, 2026, 03:37 PM UTC
We are continuing to investigate this issue.
- investigating Jan 14, 2026, 04:27 PM UTC
Our Third party provider is investigating the issue.
- investigating Jan 14, 2026, 05:20 PM UTC
Our Third party provider is still investigating the issue. We'll update you as events warrant.
- investigating Jan 14, 2026, 08:47 PM UTC
Our service provider is still investigating the issue. While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday. Updates will be posted here as they become available.
- identified Jan 15, 2026, 11:55 AM UTC
The issue has been identified. We'll update you as events warrant.
- identified Jan 15, 2026, 02:16 PM UTC
We are continuing to work on a fix for this issue. We appologize for any inconvenience this may cause.
- identified Jan 16, 2026, 05:58 AM UTC
We are continuing to work on a fix for this issue. While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday.
- identified Jan 16, 2026, 09:54 AM UTC
Our team is working closely with our Third-party provider to resolve this issue. In the meantime, you can still access Help Center articles via the Planday Help chat or through the links below: EN https://intercom-help.eu/planday/en DK https://intercom-help.eu/planday/da DE https://intercom-help.eu/planday/de NO https://intercom-help.eu/planday/nb SE https://intercom-help.eu/planday/sv
- identified Jan 16, 2026, 04:08 PM UTC
The Help Center is now fully accessible in all languages. Some pages may take slightly longer to load while we implement improvements. We’re continuing to work on a permanent fix.
- resolved Jan 19, 2026, 11:11 AM UTC
This incident has been resolved.