Planday experienced a minor incident on January 5, 2026 affecting Help Chat, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Help Chat
Update timeline
- identified Jan 05, 2026, 02:54 PM UTC
You may experience longer response times to chat messages due to an incident at our third party provider's.
- resolved Jan 05, 2026, 03:20 PM UTC
Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally. We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.