Planday Outage History

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Planday had 26 outages in the last 2 years totaling 351h 41m of downtime — averaging 1.1 incidents per month.

There were 26 Planday outages since August 26, 2024 totaling 351h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.planday.com

Minor August 6, 2026

Degraded performance in some parts of our product - Particularly on Payroll export

Detected by Pingoru
Aug 06, 2026, 01:36 PM UTC
Resolved
Aug 06, 2026, 03:05 PM UTC
Duration
1h 29m
Affected: Web
Timeline · 3 updates
  1. identified Aug 06, 2026, 01:36 PM UTC

    We have reports of some customers experiencing issues in some parts of our product, particularly the payroll export page. The team has identified the issue and is working on a fix. We will update as events warrant.

  2. monitoring Aug 06, 2026, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2026, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 13, 2026

Portals inaccessible

Detected by Pingoru
Jul 13, 2026, 11:36 AM UTC
Resolved
Jul 13, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 13, 2026, 11:36 AM UTC

    Due to a change of configuration having adverse effect, users might have experienced being unable to access portals between 13:03 - 13:21 CEST. Our team has rectified the issue and we apologise for the inconvenience.

Read the full incident report →

Notice June 23, 2026

Emails delayed due to third-party disruption

Detected by Pingoru
Jun 23, 2026, 12:12 PM UTC
Resolved
Jun 23, 2026, 01:24 PM UTC
Duration
1h 12m
Affected: WebPunch ClockMobile App - iOSMobile App - AndroidMobile Kiosk AppOpen APIHelp Chat
Timeline · 2 updates
  1. identified Jun 23, 2026, 12:12 PM UTC

    Users might experience delays in receiving emails due to issues on our service provider’s side.

  2. resolved Jun 23, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Issues with MFA

Detected by Pingoru
Mar 02, 2026, 09:14 AM UTC
Resolved
Mar 02, 2026, 10:28 AM UTC
Duration
1h 13m
Affected: WebMobile App - iOSMobile App - Android
Timeline · 4 updates
  1. investigating Mar 02, 2026, 09:14 AM UTC

    Some users may experience issues with MFA (SMS not being received). We're currently investigating the issue and will update you as events warrant.

  2. investigating Mar 02, 2026, 10:06 AM UTC

    We've identified the issue and implemented a fix. We're already seeing improvements now.

  3. monitoring Mar 02, 2026, 10:12 AM UTC

    All messages affected have now been sent. We'll keep monitoring.

  4. resolved Mar 02, 2026, 10:28 AM UTC

    This incident has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Minor January 5, 2026

Slow response time to chat messages

Detected by Pingoru
Jan 05, 2026, 02:54 PM UTC
Resolved
Jan 05, 2026, 03:20 PM UTC
Duration
25m
Affected: Help Chat
Timeline · 2 updates
  1. identified Jan 05, 2026, 02:54 PM UTC

    You may experience longer response times to chat messages due to an incident at our third party provider's.

  2. resolved Jan 05, 2026, 03:20 PM UTC

    Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally. We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.

Read the full incident report →

Minor November 25, 2025

Delay in messages

Detected by Pingoru
Nov 25, 2025, 08:26 AM UTC
Resolved
Nov 25, 2025, 08:53 AM UTC
Duration
26m
Affected: Web
Timeline · 2 updates
  1. investigating Nov 25, 2025, 08:26 AM UTC

    We are currently investigating a delay in delivery of email messages. We will update in 30 min or as events warrant.

  2. resolved Nov 25, 2025, 08:53 AM UTC

    All email messages are being sent again. This incident is resolved.

Read the full incident report →

Critical November 19, 2025

Help chat, email and help centre currently unavailable due to third-party incident

Detected by Pingoru
Nov 19, 2025, 04:47 PM UTC
Resolved
Nov 19, 2025, 06:30 PM UTC
Duration
1h 43m
Affected: Help Chat
Timeline · 3 updates
  1. investigating Nov 19, 2025, 04:47 PM UTC

    We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider. We are currently awaiting third-party mitigation and will update this page as events warrant.

  2. monitoring Nov 19, 2025, 06:10 PM UTC

    Our service provider has implemented a fix and is currently monitoring performance. We will update this page as the third party incident progresses.

  3. resolved Nov 19, 2025, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

Problems loading some accounts

Detected by Pingoru
Nov 03, 2025, 01:54 PM UTC
Resolved
Nov 03, 2025, 02:57 PM UTC
Duration
1h 2m
Affected: Web
Timeline · 3 updates
  1. investigating Nov 03, 2025, 01:54 PM UTC

    Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.

  2. monitoring Nov 03, 2025, 02:40 PM UTC

    The team has implemented a fix and we can see improved performance. We are monitoring the results.

  3. resolved Nov 03, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Slow response time for some Planday accounts

Detected by Pingoru
Oct 29, 2025, 01:08 PM UTC
Resolved
Oct 29, 2025, 02:01 PM UTC
Duration
53m
Affected: WebPunch ClockMobile App - iOSMobile App - AndroidMobile Kiosk AppOpen API
Timeline · 3 updates
  1. investigating Oct 29, 2025, 01:08 PM UTC

    Some Planday accounts may experience slower loading times on certain pages. Our team is actively working to identify the root cause. We will post an additional update in 30 minutes or as events warrant.

  2. monitoring Oct 29, 2025, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 17, 2025

Intermittent login and punch clock issues affecting some customers primarily in the UK

Detected by Pingoru
Oct 17, 2025, 03:20 PM UTC
Resolved
Oct 17, 2025, 05:17 PM UTC
Duration
1h 57m
Affected: WebPunch ClockMobile App - iOSMobile App - Android
Timeline · 3 updates
  1. investigating Oct 17, 2025, 03:20 PM UTC

    We’re currently investigating intermittent login and punch clock issues affecting some customers primarily in the UK

  2. monitoring Oct 17, 2025, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 05:17 PM UTC

    The issue has been resolved.

Read the full incident report →

Major September 22, 2025

Degraded performance

Detected by Pingoru
Sep 22, 2025, 11:26 AM UTC
Resolved
Sep 22, 2025, 02:21 PM UTC
Duration
2h 55m
Affected: Web
Timeline · 6 updates
  1. investigating Sep 22, 2025, 11:26 AM UTC

    We are currently investigating reports of degraded performance on some portals, particularly some pages in settings. We will update in 30 min or as events warrant.

  2. investigating Sep 22, 2025, 12:05 PM UTC

    We are continuing to investigate the issue. We see degraded performance on most portals, particularly on pages such as Schedule, Reports, Payroll. We weill update within an hour or as events warrant.

  3. identified Sep 22, 2025, 12:26 PM UTC

    We've identified the issue and we've implemented a fix for it. We're seeing improvements in the Schedule, People and reports pages. We're monitoring and we'll update within the next 30 minutes or as events warrant.

  4. monitoring Sep 22, 2025, 01:03 PM UTC

    Performance has improved in the pages affected: Schedule, Reports, People. We'll continue to monitor. We'll update within the next hour.

  5. monitoring Sep 22, 2025, 01:05 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 22, 2025, 02:21 PM UTC

    The incident has been resolved.

Read the full incident report →

Major August 18, 2025

Service disruption

Detected by Pingoru
Aug 18, 2025, 02:26 PM UTC
Resolved
Aug 18, 2025, 03:00 PM UTC
Duration
33m
Affected: WebMobile App - iOSMobile App - Android
Timeline · 3 updates
  1. investigating Aug 18, 2025, 02:26 PM UTC

    A number of our users currently experience intermittent loading issues. Our team is investigating the issue and we will provide an update within 30 minutes.

  2. monitoring Aug 18, 2025, 02:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2025, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 31, 2025

Web Service Disruption

Detected by Pingoru
Jul 31, 2025, 07:08 PM UTC
Resolved
Jul 31, 2025, 08:02 PM UTC
Duration
54m
Affected: Web
Timeline · 3 updates
  1. investigating Jul 31, 2025, 07:08 PM UTC

    We are currently experiencing a service disruption accessing portals via web browser. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.

  2. identified Jul 31, 2025, 07:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 31, 2025, 08:02 PM UTC

    The issue affecting web access has been resolved. We apologize for any inconvenience.

Read the full incident report →

Notice July 10, 2025

Degraded performance for some customers

Detected by Pingoru
Jul 10, 2025, 08:36 AM UTC
Resolved
Jul 10, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 10, 2025, 08:36 AM UTC

    9:45 AM CEST: We began investigating reports of slower loading times on certain Planday pages for some accounts. 10:00 AM CEST: A fix was introduced, and our team immediately began monitoring the situation closely. 10:22 AM CEST: We observed continuous improved performance of the affected modules. We'll continue to monitor closely to ensure full stability.

Read the full incident report →

Major April 28, 2025

Issues accessing Android app

Detected by Pingoru
Apr 28, 2025, 05:19 PM UTC
Resolved
Apr 28, 2025, 06:43 PM UTC
Duration
1h 23m
Affected: Mobile App - Android
Timeline · 2 updates
  1. investigating Apr 28, 2025, 05:19 PM UTC

    Some customers may be experiencing log in issues on the Android app. We're currently investigating the issue.

  2. resolved Apr 28, 2025, 06:43 PM UTC

    A fix has been implemented and the Android app is fully operational

Read the full incident report →

Notice April 10, 2025

Blank page when accessing portals

Detected by Pingoru
Apr 10, 2025, 01:44 PM UTC
Resolved
Apr 10, 2025, 01:44 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 10, 2025, 01:44 PM UTC

    Between 15:00 - 15:08 CEST, users experienced blank screen upon login. The incident was caused by a faulty configuration which has since been rectified. We apologise for any inconvenience the issue may have caused.

Read the full incident report →

Notice April 7, 2025

Service Disruption

Detected by Pingoru
Apr 07, 2025, 12:19 PM UTC
Resolved
Apr 07, 2025, 12:59 PM UTC
Duration
40m
Timeline · 3 updates
  1. investigating Apr 07, 2025, 12:19 PM UTC

    We are currently experiencing a service disruption. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.

  2. monitoring Apr 07, 2025, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 4, 2025

Issues with Xero integration

Detected by Pingoru
Apr 04, 2025, 09:51 AM UTC
Resolved
Apr 07, 2025, 07:23 AM UTC
Duration
2d 21h
Affected: Web
Timeline · 5 updates
  1. investigating Apr 04, 2025, 09:51 AM UTC

    We are currently investigating issues we have identified in the Xero integration. We will send an additional update in 30 minutes or as events warrant.

  2. identified Apr 04, 2025, 10:29 AM UTC

    We confirm the issue is caused by the third party provider, which is causing a service disruption in our product. The third party provider is currently investigating the issue and working on mitigation. We will update here as soon as we receive additional information from our provider.

  3. identified Apr 04, 2025, 02:56 PM UTC

    Our third-party provider is actively working to resolve the issue. We will update as events warrant.

  4. monitoring Apr 04, 2025, 04:14 PM UTC

    A fix has been implemented and we will be monitoring for the time being. Next update will be on Monday, April 7th, or as events warrant.

  5. resolved Apr 07, 2025, 07:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2024

A number of portals currently inaccessible

Detected by Pingoru
Dec 10, 2024, 05:59 PM UTC
Resolved
Dec 10, 2024, 06:44 PM UTC
Duration
45m
Affected: Web
Timeline · 3 updates
  1. investigating Dec 10, 2024, 05:59 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 10, 2024, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2024, 06:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2024

Degraded on some parts of the product

Detected by Pingoru
Dec 04, 2024, 09:06 AM UTC
Resolved
Dec 04, 2024, 09:33 AM UTC
Duration
26m
Affected: Web
Timeline · 4 updates
  1. investigating Dec 04, 2024, 09:06 AM UTC

    We are currently investigating reports of degraded performance on some portals, particularly the some pages in settings. We will update in 30 min or as events warrant.

  2. investigating Dec 04, 2024, 09:07 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 04, 2024, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2024, 09:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2024

Sporadic loading issues affecting some portals

Detected by Pingoru
Nov 13, 2024, 10:03 AM UTC
Resolved
Nov 14, 2024, 03:46 PM UTC
Duration
1d 5h
Affected: Web
Timeline · 6 updates
  1. investigating Nov 13, 2024, 10:03 AM UTC

    We are currently investigating reports of slow loading sporadically affecting some portals.

  2. identified Nov 13, 2024, 10:30 AM UTC

    Our team has identified the issue and we are looking into solutions to mitigate customer impact. We will update this page as events warrant

  3. monitoring Nov 13, 2024, 12:31 PM UTC

    We have mitigated impact and are currently monitoring.

  4. monitoring Nov 13, 2024, 04:19 PM UTC

    While we have mitigated impact for a majority of customers, some portals might experience transient slowness which will eventually resolve itself. We are working on a more permanent solution and will update this page as events warrant

  5. monitoring Nov 14, 2024, 09:25 AM UTC

    We have implemented a fix and will continue to monitor.

  6. resolved Nov 14, 2024, 03:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 25, 2024

Delay in delivery of text- email- and mobile notifications

Detected by Pingoru
Oct 25, 2024, 11:43 AM UTC
Resolved
Oct 25, 2024, 01:30 PM UTC
Duration
1h 46m
Affected: Web
Timeline · 4 updates
  1. investigating Oct 25, 2024, 11:43 AM UTC

    We are currently investigation issues with delivery of notifications and will update this page within 30 minutes or as events warrant.

  2. investigating Oct 25, 2024, 12:14 PM UTC

    Our team is still investigating the issue and we will update this page as events warrant.

  3. monitoring Oct 25, 2024, 12:51 PM UTC

    The team has implemented steps to mitigate the issue for our customers. While service is fully restored, we will keep this incident open and monitor performance for now.

  4. resolved Oct 25, 2024, 01:30 PM UTC

    This incident has been resolved.

Read the full incident report →