Planday had 25 outages in the last 2 years totaling 350h 29m of downtime — averaging 1 incident per month.
There were 25 Planday outages since July 30, 2024 totaling 350h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Due to a change of configuration having adverse effect, users might have experienced being unable to access portals between 13:03 - 13:21 CEST. Our team has rectified the issue and we apologise for the inconvenience.
Users might experience delays in receiving emails due to issues on our service provider’s side.
This incident has been resolved.
Some users may experience issues with MFA (SMS not being received). We're currently investigating the issue and will update you as events warrant.
We've identified the issue and implemented a fix. We're already seeing improvements now.
All messages affected have now been sent. We'll keep monitoring.
This incident has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience.
You may experience longer response times to chat messages due to an incident at our third party provider's.
Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally. We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.
We are currently investigating a delay in delivery of email messages. We will update in 30 min or as events warrant.
All email messages are being sent again. This incident is resolved.
We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider. We are currently awaiting third-party mitigation and will update this page as events warrant.
Our service provider has implemented a fix and is currently monitoring performance. We will update this page as the third party incident progresses.
This incident has been resolved.
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.
The team has implemented a fix and we can see improved performance. We are monitoring the results.
This incident has been resolved.
Some Planday accounts may experience slower loading times on certain pages. Our team is actively working to identify the root cause. We will post an additional update in 30 minutes or as events warrant.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating intermittent login and punch clock issues affecting some customers primarily in the UK
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
We are currently investigating reports of degraded performance on some portals, particularly some pages in settings. We will update in 30 min or as events warrant.
We are continuing to investigate the issue. We see degraded performance on most portals, particularly on pages such as Schedule, Reports, Payroll. We weill update within an hour or as events warrant.
We've identified the issue and we've implemented a fix for it. We're seeing improvements in the Schedule, People and reports pages. We're monitoring and we'll update within the next 30 minutes or as events warrant.
Performance has improved in the pages affected: Schedule, Reports, People. We'll continue to monitor. We'll update within the next hour.
We are continuing to monitor for any further issues.
The incident has been resolved.
A number of our users currently experience intermittent loading issues. Our team is investigating the issue and we will provide an update within 30 minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption accessing portals via web browser. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
The issue has been identified and a fix is being implemented.
The issue affecting web access has been resolved. We apologize for any inconvenience.
9:45 AM CEST: We began investigating reports of slower loading times on certain Planday pages for some accounts. 10:00 AM CEST: A fix was introduced, and our team immediately began monitoring the situation closely. 10:22 AM CEST: We observed continuous improved performance of the affected modules. We'll continue to monitor closely to ensure full stability.
Some customers may be experiencing log in issues on the Android app. We're currently investigating the issue.
A fix has been implemented and the Android app is fully operational
Between 15:00 - 15:08 CEST, users experienced blank screen upon login. The incident was caused by a faulty configuration which has since been rectified. We apologise for any inconvenience the issue may have caused.
We are currently experiencing a service disruption. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating issues we have identified in the Xero integration. We will send an additional update in 30 minutes or as events warrant.
We confirm the issue is caused by the third party provider, which is causing a service disruption in our product. The third party provider is currently investigating the issue and working on mitigation. We will update here as soon as we receive additional information from our provider.
Our third-party provider is actively working to resolve the issue. We will update as events warrant.
A fix has been implemented and we will be monitoring for the time being. Next update will be on Monday, April 7th, or as events warrant.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of degraded performance on some portals, particularly the some pages in settings. We will update in 30 min or as events warrant.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of slow loading sporadically affecting some portals.
Our team has identified the issue and we are looking into solutions to mitigate customer impact. We will update this page as events warrant
We have mitigated impact and are currently monitoring.
While we have mitigated impact for a majority of customers, some portals might experience transient slowness which will eventually resolve itself. We are working on a more permanent solution and will update this page as events warrant
We have implemented a fix and will continue to monitor.
This incident has been resolved.
We are currently investigation issues with delivery of notifications and will update this page within 30 minutes or as events warrant.
Our team is still investigating the issue and we will update this page as events warrant.
The team has implemented steps to mitigate the issue for our customers. While service is fully restored, we will keep this incident open and monitor performance for now.
This incident has been resolved.
Our help centre may not be accessible for some users on Web/Mobile. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.