Phreesia Outage History

Phreesia is up right now

There were 5 Phreesia outages since February 20, 2026 totaling 59h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.phreesia.net

Major April 30, 2026

SMS Patient Communications and Payments Issues

Detected by Pingoru
Apr 30, 2026, 06:58 PM UTC
Resolved
May 01, 2026, 12:28 AM UTC
Duration
5h 30m
Affected: Mobile - SMSMobile - SMSPatient ChatPatient ChatMobile - SMSMobile - SMSMobile - SMSMobile - SMSPayment Services - Phreesia ProcessorPayment Services - Phreesia ProcessorPatient ChatPatient ChatPatient ChatPatient ChatPayment Services - Phreesia ProcessorPayment Services - Phreesia ProcessorPayment Services - Phreesia ProcessorPayment Services - Phreesia Processor
Timeline · 4 updates
  1. investigating Apr 30, 2026, 06:58 PM UTC

    We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

  2. investigating Apr 30, 2026, 07:57 PM UTC

    We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally. We are also seeing impact to BillPay and Mobile Wallet. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

  3. identified Apr 30, 2026, 11:19 PM UTC

    We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally. BillPay and Mobile Wallet functionality have been restored. Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.

  4. resolved May 01, 2026, 12:28 AM UTC

    The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.

Read the full incident report →

Major April 16, 2026

Payment Processing Errors on Zone 5

Detected by Pingoru
Apr 16, 2026, 11:45 AM UTC
Resolved
Apr 17, 2026, 05:42 PM UTC
Duration
1d 5h
Affected: Phreesia DashboardPhreesiaPadsPayment Services - Phreesia Processor
Timeline · 6 updates
  1. investigating Apr 16, 2026, 11:45 AM UTC

    We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Apr 16, 2026, 12:45 PM UTC

    We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.

  3. investigating Apr 16, 2026, 01:53 PM UTC

    Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.

  4. investigating Apr 16, 2026, 01:54 PM UTC

    Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.

  5. monitoring Apr 16, 2026, 05:53 PM UTC

    Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be disabling APS at 2PM EST as payments can be made through the Phreesia dashboard at this time. For more information on the Auxiliary Payment System please visit https://phreesia.my.site.com/support/s/article/How-to-use-the-Phreesia-Auxiliary-Payment-System Phreesia will continue to monitor before full resolution.

  6. resolved Apr 17, 2026, 05:42 PM UTC

    Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be marking this incident as resolved.

Read the full incident report →

Notice April 8, 2026

Zone 1 Dashboard Login Issues

Detected by Pingoru
Apr 08, 2026, 02:52 PM UTC
Resolved
Apr 08, 2026, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 08, 2026, 02:52 PM UTC

    Phreesia experienced a brief issue affecting the Dashboard in Zone 1. The issue intermittently impacted users attempting to access the Phreesia Dashboard. Users may have experienced login failures or increased latency. The impact was short in duration and resolved without sustained disruption.

Read the full incident report →

Minor March 11, 2026

Dashboard Delays on Zone 5

Detected by Pingoru
Mar 11, 2026, 03:23 PM UTC
Resolved
Mar 12, 2026, 12:54 PM UTC
Duration
21h 30m
Affected: Phreesia Dashboard
Timeline · 3 updates
  1. investigating Mar 11, 2026, 03:23 PM UTC

    We are currently investigating an issue affecting the Phreesia Dashboard on Zone 5 that may be causing data and updates to not display as expected. At this time, users may need to manually refresh the page in order to see the most recent information. Engineering is actively investigating the issue. We will provide updates as more information becomes available.

  2. monitoring Mar 11, 2026, 03:58 PM UTC

    A fix has been implemented for the issue affecting Zone 5 Phreesia Dashboard updates. Since implementing the change, we are observing normal performance. Engineering will continue to monitor the Dashboard closely to ensure stability.

  3. resolved Mar 12, 2026, 12:54 PM UTC

    The Phreesia Dashboard on Zone 5 has continued to operate at normal performance levels following yesterday's fix.

Read the full incident report →

Critical February 20, 2026

Investigating Issues with Payments, ConnectOnCall, Voice AI, and Cloud eForms and Appointment Accelerator

Detected by Pingoru
Feb 20, 2026, 06:45 PM UTC
Resolved
Feb 20, 2026, 08:47 PM UTC
Duration
2h 2m
Affected: Appointment AcceleratorVoiceAI DashboardPayment Services - Phreesia ProcessorPayment Services - Phreesia ProcessorPayment Services - GatewayPayment Services - GatewayPayment Services - Phreesia ProcessorPayment Services - Phreesia ProcessorPayment Services - Phreesia ProcessorPayment Services - Phreesia ProcessorPayment Services - GatewayPayment Services - GatewayPayment Services - GatewayPayment Services - Gateway
Timeline · 3 updates
  1. investigating Feb 20, 2026, 06:45 PM UTC

    We are currently investigating an issue that may be impacting multiple Phreesia services. Patients may be unable to complete payments within Phreesia, except through Mobile Wallet. Appointment Accelerator, ConnectOnCall and related Voice AI services may also be inaccessible or not functioning as expected. In addition, Access eForms clients hosted in the cloud may experience issues with their environment. Our Engineering team is actively investigating this issue with high priority. We will provide updates as more information becomes available.

  2. monitoring Feb 20, 2026, 07:39 PM UTC

    We have implemented a change to address the issue and are observing recovery across impacted services. Patients should now be able to complete payments through Phreesia. ConnectOnCall, Voice AI, Appointment Accelerator and cloud-hosted eForms environments are accessible and returning to expected performance. Our Engineering team continues to monitor closely to ensure stability. We will provide a final update once the issue is fully resolved.

  3. resolved Feb 20, 2026, 08:47 PM UTC

    The issue impacting payments through Phreesia, ConnectOnCall, Voice AI, Appointment Accelerator, and cloud-hosted eForms environments has been resolved. All services are operating as expected, and we continue to see stability across impacted areas. Our Engineering team will maintain standard monitoring to ensure continued performance. Thank you for your patience while we worked to address this issue.

Read the full incident report →

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