Phreesia Outage History
Phreesia is up right nowPingoru has recorded 56 incidents for Phreesia: 34 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 35 of 720 (5%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 8 | 76 of 720 (10%) |
| July 2026 | 3 | 11 of 744 (1%) |
| August 2026 | 3 | 52 of 744 (7%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 4 | 26 of 744 (4%) |
| November 2026 | 2 | 41 of 140 (29%) |
Incidents, newest first
Minor November 4, 2026 Dashboard Performance Issues - Regional Network Disruption 18h 53m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 2 more
Started Nov 04, 2026, 06:43 PM UTC· resolved Nov 05, 2026, 01:37 PM UTC
- investigating Nov 04, 2026, 06:43 PM UTC
We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily Texas and surrounding states. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes.
- monitoring Nov 04, 2026, 11:39 PM UTC
We have observed improvements in regional network conditions in Texas and surrounding states, and affected users should now experience improved performance when navigating the Phreesia Dashboard. We will continue to monitor network conditions to ensure stability and provide further updates as more information becomes available.
- resolved Nov 05, 2026, 01:37 PM UTC
Regional network conditions have stabilized, and the previously reported slowness affecting some users navigating the Phreesia Dashboard has been resolved.
Minor November 2, 2026 PhreesiaPad Connectivity Issues in Zones 1 and 2 21h 39m PhreesiaPads, PhreesiaPads
Started Nov 02, 2026, 04:38 PM UTC· resolved Nov 03, 2026, 02:18 PM UTC
- investigating Nov 02, 2026, 04:38 PM UTC
We are currently investigating an issue that may be causing PhreesiaPads to intermittently disconnect in Zones 1 and 2. Mobile check-in may also be impacted to a lesser extent. We will provide updates as more information becomes available.
- identified Nov 02, 2026, 05:32 PM UTC
We have identified the issue causing PhreesiaPads to intermittently disconnect in Zones 1 and 2. Our Engineering team is actively working on a fix. We will provide updates as more information becomes available.
- identified Nov 02, 2026, 08:13 PM UTC
Our Engineering team continues to work on a fix for the intermittent Pad connectivity issues affecting Zones 1 and 2. We will provide additional updates as more information becomes available.
- identified Nov 02, 2026, 09:56 PM UTC
We are planning to deploy a patch overnight to address the intermittent Pad connectivity issues affecting Zones 1 and 2. We will continue to monitor the situation and provide additional updates as more information becomes available.
- resolved Nov 03, 2026, 02:18 PM UTC
The intermittent PhreesiaPad connectivity issues affecting Zones 1 and 2 have been fixed. We appreciate your patience while we worked to resolve this issue.
Minor October 28, 2026 Intermittent Dashboard Delays 21h 53m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 2 more
Started Oct 28, 2026, 02:46 PM UTC· resolved Oct 29, 2026, 12:40 PM UTC
- investigating Oct 28, 2026, 02:46 PM UTC
We are currently investigating an issue that may be causing Dashboard information to not update as expected for a limited number of clients. Affected users may experience sporadic delays in seeing the most recent data. We will provide updates as more information becomes available.
- investigating Oct 28, 2026, 04:48 PM UTC
We are continuing to investigate an issue that may be causing Dashboard information to intermittently not update as expected for a limited number of clients. As a workaround, affected users can manually refresh the page to display the most up-to-date information. Our Engineering team remains actively engaged in investigating the issue. We will provide updates as more information becomes available.
- resolved Oct 29, 2026, 12:40 PM UTC
The issue causing Dashboard information to intermittently not update as expected for a limited number of clients has been resolved. We appreciate your patience while our team worked to resolve this issue.
Minor October 22, 2026 2FA User Login Delays 41m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 2 more
Started Oct 22, 2026, 01:23 PM UTC· resolved Oct 22, 2026, 02:05 PM UTC
- investigating Oct 22, 2026, 01:23 PM UTC
We are currently investigating an issue that may be causing delays in the delivery of two-factor authentication (2FA) codes when users attempt to log in. This issue is limited to the user login process. Engineering is actively investigating. We will provide updates as more information becomes available.
- resolved Oct 22, 2026, 02:05 PM UTC
The issue causing delays in the delivery of two-factor authentication (2FA) codes during user login has been resolved. Users should now receive 2FA codes as expected.
Minor October 14, 2026 Issues Loading Analytics 3h 8m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 2 more
Started Oct 14, 2026, 02:40 PM UTC· resolved Oct 14, 2026, 05:49 PM UTC
- investigating Oct 14, 2026, 02:40 PM UTC
We are currently investigating an issue that may cause some reports to not display as expected. Our Engineering team is actively investigating and working closely with our third-party partner to address the issue. We will provide updates as more information becomes available.
- monitoring Oct 14, 2026, 02:48 PM UTC
Reports are now loading successfully following mitigation efforts by our third-party partner. Our Engineering team is continuing to monitor the situation to ensure reporting functionality returns to normal. We will provide additional updates as more information becomes available.
- resolved Oct 14, 2026, 05:49 PM UTC
The issue impacting report availability has been resolved following mitigation efforts by our third-party partner.
Minor October 14, 2026 Self-Scheduling Issues on Zones 1 and 2 27m Self-Scheduling, Self-Scheduling
Started Oct 14, 2026, 01:47 PM UTC· resolved Oct 14, 2026, 02:14 PM UTC
- investigating Oct 14, 2026, 01:47 PM UTC
We are currently investigating an issue affecting Self-Scheduling in Zone 1 and Zone 2. Patients may encounter verification errors when attempting to schedule appointments. Engineering is actively investigating.
- resolved Oct 14, 2026, 02:14 PM UTC
The issue causing verification errors in Self-Scheduling for Zone 1 and Zone 2 has been resolved. Self-Scheduling is now functioning as expected.
Minor September 28, 2026 2FA User Login Delays 1h 51m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 1 more
Started Sep 28, 2026, 03:08 PM UTC· resolved Sep 28, 2026, 05:00 PM UTC
- investigating Sep 28, 2026, 03:08 PM UTC
We are currently investigating an issue that may be causing delays in the delivery of two-factor authentication (2FA) codes when users attempt to log in. This issue is limited to the user login process. Engineering is actively investigating. We will provide updates as more information becomes available.
- resolved Sep 28, 2026, 05:00 PM UTC
The issue causing delays in the delivery of two-factor authentication (2FA) codes during user login has been resolved. Users should now receive 2FA codes as expected.
Minor September 9, 2026 Dashboard Delays - All Zones 31m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 8 more
Started Sep 09, 2026, 03:40 PM UTC· resolved Sep 09, 2026, 04:12 PM UTC
- investigating Sep 09, 2026, 03:40 PM UTC
We are currently investigating an issue that may be causing delays in the Dashboard across all zones. We will provide updates as more information becomes available.
- identified Sep 09, 2026, 03:57 PM UTC
Dashboard performance is in the process of recovering across all zones, but may still be slower than expected for some clients. We are also investigating an issue affecting login via SSO. Our Engineering team is actively working to restore normal functionality. We will provide updates as more information becomes available.
- resolved Sep 09, 2026, 04:12 PM UTC
Dashboard performance has returned to normal across all zones, and the issue affecting login via SSO has been resolved. All services are operating as expected.
Notice August 14, 2026 Dashboard Performance Issues - Regional Network Disruption –
Started Aug 14, 2026, 06:00 PM UTC· resolved Aug 14, 2026, 06:00 PM UTC
- resolved Aug 14, 2026, 06:00 PM UTC
Earlier today, some users in certain geographic regions, primarily on the West Coast, may have experienced slowness while accessing the Phreesia platform and completing intake forms. Our investigation indicates this was related to regional ISP/network routing degradation and was not a widespread Phreesia platform issue. Phreesia systems and infrastructure remained operating normally. We are no longer receiving reports of slowness, and performance has remained stable.
Minor August 14, 2026 Elevated Eligibility API Transaction Failures 2d 2h Eligibility and Benefits API
Started Aug 14, 2026, 02:53 PM UTC· resolved Aug 16, 2026, 05:28 PM UTC
- investigating Aug 14, 2026, 02:53 PM UTC
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
- resolved Aug 16, 2026, 05:28 PM UTC
One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.
Minor August 7, 2026 Export Delays on Zone 1 / Zone 2 1h 24m Export Functions, Export Functions
Started Aug 07, 2026, 01:14 PM UTC· resolved Aug 07, 2026, 02:38 PM UTC
- investigating Aug 07, 2026, 01:14 PM UTC
We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems. We will provide updates as more information becomes available.
- resolved Aug 07, 2026, 02:38 PM UTC
The issue causing delays when exporting information from Phreesia to EMR/PM systems in Zone 1 and Zone 2 has been resolved. Exports are processing as expected.
Critical July 23, 2026 Apriva Payment Gateway Issue 3h 8m Payment Services - Gateway, Payment Services - Gateway, Payment Services - Gateway, Payment Services - Gateway and 2 more
Started Jul 23, 2026, 03:57 PM UTC· resolved Jul 23, 2026, 07:05 PM UTC
- investigating Jul 23, 2026, 03:57 PM UTC
Investigating – We are aware of an issue affecting Apriva that is preventing payment transactions from being processed. Apriva has acknowledged the issue and is actively investigating and working to restore service. We will provide additional updates as more information becomes available.
- investigating Jul 23, 2026, 04:58 PM UTC
Update – Apriva has advised that Microsoft Azure is currently experiencing multiple issues which is affecting their platform, resulting in the payment processing issues we are observing through the gateway. Apriva and their service providers are actively working to restore service as quickly as possible. We are continuing to monitor the situation closely and will provide additional updates as more information becomes available.
- monitoring Jul 23, 2026, 06:41 PM UTC
Apriva has implemented a fix for the payment processing issue and is reporting positive recovery across affected systems. We are closely monitoring the situation to confirm payment processing services remain stable. We will continue to provide updates until the issue has been fully resolved.
- monitoring Jul 23, 2026, 06:57 PM UTC
We are seeing payment transactions processing successfully following the fix implemented by Apriva. We will continue to closely monitor payment processing to ensure services remain stable before marking this incident as resolved. We will provide additional updates as needed.
- resolved Jul 23, 2026, 07:05 PM UTC
The payment processing issue affecting Apriva has been resolved. Payment transactions are processing successfully, and services are operating normally. We appreciate your patience while this issue was being addressed.
Major July 8, 2026 Appointments Hub / PhreesiaPad Issue on Zone 3 2h 13m Phreesia Dashboard, PhreesiaPads
Started Jul 08, 2026, 12:56 PM UTC· resolved Jul 08, 2026, 03:10 PM UTC
- investigating Jul 08, 2026, 12:56 PM UTC
We have detected an issue where users in Zone 3 may experience delayed load times or encounter errors when accessing the Appointments Hub. Our Engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
- investigating Jul 08, 2026, 01:09 PM UTC
Our investigation indicates that, in addition to delayed load times and errors when accessing the Appointments Hub, PhreesiaPads may also fail to load interviews for users in Zone 3. Our Engineering team continues to investigate the issue and is working to restore normal functionality. We will provide updates as more information becomes available.
- investigating Jul 08, 2026, 02:37 PM UTC
We are continuing to investigate this issue.
- resolved Jul 08, 2026, 03:10 PM UTC
The issue impacting performance for the Phreesia Dashboard, Appointments Hub, and PhreesiaPads in Zone 3 has been resolved. Users should no longer experience delayed load times, errors, or issues with PhreesiaPads loading interviews. We apologize for any inconvenience this issue may have caused and appreciate your patience while our Engineering team worked to restore normal performance.
Minor July 7, 2026 Appointment Import Issues on Zone 5 5h 32m Import Functions
Started Jul 07, 2026, 01:14 PM UTC· resolved Jul 07, 2026, 06:46 PM UTC
- investigating Jul 07, 2026, 01:14 PM UTC
We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
- resolved Jul 07, 2026, 06:46 PM UTC
The issue affecting appointment creation in the Zone 5 Dashboard has been resolved. Shortly after the issue was identified earlier this morning, our Engineering team restored normal functionality. We also reprocessed all appointments that were not initially created to ensure accurate and up-to-date appointment lists in the Dashboard. We apologize for any inconvenience and appreciate your patience.
Minor June 23, 2026 PatientSearch for ConnectOnCall — Athena 20h 31m Import Functions, Export Functions
Started Jun 23, 2026, 04:04 PM UTC· resolved Jun 24, 2026, 12:36 PM UTC
- investigating Jun 23, 2026, 04:04 PM UTC
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.
- monitoring Jun 23, 2026, 08:54 PM UTC
Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.
- resolved Jun 24, 2026, 12:36 PM UTC
ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
Minor June 22, 2026 VoiceAI Dashboard Issues 1d VoiceAI Dashboard
Started Jun 22, 2026, 02:51 PM UTC· resolved Jun 23, 2026, 03:05 PM UTC
- investigating Jun 22, 2026, 02:51 PM UTC
We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.
- monitoring Jun 23, 2026, 01:28 PM UTC
VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.
- resolved Jun 23, 2026, 03:05 PM UTC
VoiceAI Dashboard login and performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
Minor June 19, 2026 VoiceAI Disconnection Issues 2h 37m VoiceAI Dashboard
Started Jun 19, 2026, 05:15 PM UTC· resolved Jun 19, 2026, 07:52 PM UTC
- investigating Jun 19, 2026, 05:15 PM UTC
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
- resolved Jun 19, 2026, 07:52 PM UTC
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
Minor June 19, 2026 VoiceAI Disconnection Issues 19m Patient Phone Communication
Started Jun 19, 2026, 02:58 PM UTC· resolved Jun 19, 2026, 03:17 PM UTC
- investigating Jun 19, 2026, 02:58 PM UTC
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
- resolved Jun 19, 2026, 03:17 PM UTC
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
Critical June 17, 2026 Phreesia Dashboard Issues 1h 2m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 8 more
Started Jun 17, 2026, 03:00 PM UTC· resolved Jun 17, 2026, 04:02 PM UTC
- investigating Jun 17, 2026, 03:00 PM UTC
We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
- monitoring Jun 17, 2026, 03:36 PM UTC
We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.
- resolved Jun 17, 2026, 04:02 PM UTC
Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.
Notice June 17, 2026 VoiceAI Calls Not Connecting 1h 10m
Started Jun 17, 2026, 01:00 PM UTC· resolved Jun 17, 2026, 02:10 PM UTC
- resolved Jun 17, 2026, 01:00 PM UTC
We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window. The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused. Affected timeframe: 9:00 AM - 10:10 AM Eastern Time
Minor June 10, 2026 Dashboard Performance Issues - Regional Network Disruption 1d 2h Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 8 more
Started Jun 10, 2026, 08:18 PM UTC· resolved Jun 11, 2026, 11:11 PM UTC
- investigating Jun 10, 2026, 08:18 PM UTC
We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes. We will provide an update as additional information becomes available.
- investigating Jun 10, 2026, 11:37 PM UTC
We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed. Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and is not a widespread Phreesia platform issue. Phreesia systems and infrastructure continue to operate normally. We will continue to monitor network conditions, internal error trends, and user reports through the morning as normal traffic volumes return to validate that performance remains stable. We will provide another update as additional information becomes available.
- monitoring Jun 11, 2026, 01:32 PM UTC
We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms. Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed. Phreesia systems and infrastructure continued to operate normally, and this does not appear to have been a widespread Phreesia platform issue.
- resolved Jun 11, 2026, 11:11 PM UTC
We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms. Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.
Notice June 4, 2026 Zone 3 Dashboard Issues 1h 22m Phreesia Dashboard
Started Jun 04, 2026, 12:07 PM UTC· resolved Jun 04, 2026, 01:30 PM UTC
- investigating Jun 04, 2026, 12:07 PM UTC
We are currently investigating an issue affecting the Zone 3 Dashboard. This issue may be causing issues with the completion of some actions in the Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
- monitoring Jun 04, 2026, 12:18 PM UTC
The issue affecting the Zone 3 Dashboard has been resolved, and the Dashboard is now displaying as expected for users in Zone 3. Engineering will continue to monitor and provide additional updates if needed.
- resolved Jun 04, 2026, 01:30 PM UTC
This incident has been resolved.
Minor May 7, 2026 Zone 5 Insurance and Copay Issues 5h 7m Eligibility and Benefits Verification
Started May 07, 2026, 01:15 PM UTC· resolved May 07, 2026, 06:23 PM UTC
- investigating May 07, 2026, 01:15 PM UTC
We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
- identified May 07, 2026, 02:30 PM UTC
The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.
- resolved May 07, 2026, 06:23 PM UTC
The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.
Major April 30, 2026 SMS Patient Communications and Payments Issues 5h 30m Mobile - SMS, Mobile - SMS, Patient Chat, Patient Chat and 14 more
Started Apr 30, 2026, 06:58 PM UTC· resolved May 01, 2026, 12:28 AM UTC
- investigating Apr 30, 2026, 06:58 PM UTC
We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
- investigating Apr 30, 2026, 07:57 PM UTC
We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally. We are also seeing impact to BillPay and Mobile Wallet. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
- identified Apr 30, 2026, 11:19 PM UTC
We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally. BillPay and Mobile Wallet functionality have been restored. Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.
- resolved May 01, 2026, 12:28 AM UTC
The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.
Major April 16, 2026 Payment Processing Errors on Zone 5 1d 5h Phreesia Dashboard, PhreesiaPads, Payment Services - Phreesia Processor
Started Apr 16, 2026, 11:45 AM UTC· resolved Apr 17, 2026, 05:42 PM UTC
- investigating Apr 16, 2026, 11:45 AM UTC
We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
- investigating Apr 16, 2026, 12:45 PM UTC
We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.
- investigating Apr 16, 2026, 01:53 PM UTC
Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.
- investigating Apr 16, 2026, 01:54 PM UTC
Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.
- monitoring Apr 16, 2026, 05:53 PM UTC
Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be disabling APS at 2PM EST as payments can be made through the Phreesia dashboard at this time. For more information on the Auxiliary Payment System please visit https://phreesia.my.site.com/support/s/article/How-to-use-the-Phreesia-Auxiliary-Payment-System Phreesia will continue to monitor before full resolution.
- resolved Apr 17, 2026, 05:42 PM UTC
Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be marking this incident as resolved.