Phreesia experienced a minor incident on June 19, 2026 affecting Patient Phone Communication, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Patient Phone Communication
Update timeline
- investigating Jun 19, 2026, 02:58 PM UTC
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
- resolved Jun 19, 2026, 03:17 PM UTC
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.