Resolved after 19 minutes, affecting Patient Phone Communication, on June 19, 2026.
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
Affected components
Patient Phone Communication
Update timeline
- investigating Jun 19, 2026, 02:58 PM UTC
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
- resolved Jun 19, 2026, 03:17 PM UTC
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
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