Is Philo down?
Last checked 3m agoNo incidents right now.
Philo is operational right now. Last checked 3m ago; the most recent incident resolved 15h ago.
Real-time Philo status, recent outages, and incident history: pulled directly from Philo's official status page at status.philo.com every 5 minutes. Pingoru tracks 6 Philo services and has captured 5 incidents in the last 90 days (98.61% uptime). Get email, Slack, Discord, or webhook alerts the moment Philo reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- VideoApps
Timeline · 8 updates
- investigating · Oct 27, 2026, 02:04 PM UTC
We are currently investigating this incident where customers are losing access to viewing paid content for Roku billed customers.
- identified · Oct 27, 2026, 03:08 PM UTC
Issue has been identified! We are starting to fix impacted users and restore access.
- monitoring · Oct 27, 2026, 08:09 PM UTC
We implemented a fix and are currently monitoring the results!
- resolved · Oct 27, 2026, 08:14 PM UTC
This incident has been resolved!
- identified · Oct 27, 2026, 10:22 PM UTC
Identified that some users were missed by our initial fix. Working on getting those addressed!
- identified · Oct 27, 2026, 10:24 PM UTC
We implemented a fix and are currently monitoring the result.
- identified · Oct 27, 2026, 10:25 PM UTC
Roku-billed customers may experience issues accessing content during their active billing period.
- resolved · Oct 28, 2026, 01:34 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Support (chat and phone)
Timeline · 3 updates
- investigating · Oct 09, 2026, 10:42 PM UTC
We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue. Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience.
- monitoring · Oct 09, 2026, 10:57 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved · Oct 09, 2026, 11:00 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 3 updates
- investigating · Oct 09, 2026, 10:42 PM UTC
We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue. Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience..
- monitoring · Oct 09, 2026, 10:57 PM UTC
We implemented a fix and are currently monitoring the result..
- resolved · Oct 09, 2026, 11:00 PM UTC
This incident has been resolved..
Latest: This incident has been resolved..
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Timeline · 3 updates
- investigating · Sep 15, 2026, 04:00 PM UTC
We are currently investigating this incident..
- identified · Sep 15, 2026, 05:05 PM UTC
Roku has identified the error causing the spike in playback issues for the affected devices..
- resolved · Sep 22, 2026, 06:26 PM UTC
Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved..
Latest: Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved..
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- Video
Timeline · 2 updates
- investigating · Sep 15, 2026, 04:00 PM UTC
We are currently investigating this incident.
- identified · Sep 15, 2026, 05:05 PM UTC
Roku has identified the error causing the spike in playback issues for the affected devices.
Latest: Roku has identified the error causing the spike in playback issues for the affected devices.
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Incident record
Since April 2026 · Instatus · 6 components checked every 5 minutesThe longest incident in the last year, Video playback freezing on Roku G000x/H000x models on September 15, 2026, ran for 7 days. 4 maintenance windows announced in the same period.
Most affected components, last 12 months
- Apps2
- Video2
- Overall1
- Sign Up1
- Support (chat and phone)1
Latest incidents
- Roku billed customers are losing access during paid cycle
We are currently investigating this incident where customers are losing access to viewing paid content for Roku billed customers.
- Phone Support Service Disruption
We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to…
- Phone Support Service Disruption
We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to…
- Started Oct 27, 2026, 02:04 PM UTC · Resolved Oct 28, 2026, 01:34 AM UTC · 11h 29m
- Phone Support Service Disruption ResolvedStarted Oct 09, 2026, 10:42 PM UTC · Resolved Oct 09, 2026, 11:00 PM UTC · 17m
- Phone Support Service Disruption ResolvedStarted Oct 09, 2026, 10:42 PM UTC · Resolved Oct 09, 2026, 11:00 PM UTC · 17m
- Started Sep 15, 2026, 04:00 PM UTC · Resolved Sep 22, 2026, 06:26 PM UTC · 7d 2h
- Started Sep 15, 2026, 04:00 PM UTC · Resolved Sep 22, 2026, 06:33 PM UTC · 7d 2h