Is Philo down?

Last checked 3m ago
Current status
Philo is up

No incidents right now.

  • Official status page: status.philo.com
  • Checked every 5 minutes
  • 6 components tracked

Philo is operational right now. Last checked 3m ago; the most recent incident resolved 15h ago.

Real-time Philo status, recent outages, and incident history: pulled directly from Philo's official status page at status.philo.com every 5 minutes. Pingoru tracks 6 Philo services and has captured 5 incidents in the last 90 days (98.61% uptime). Get email, Slack, Discord, or webhook alerts the moment Philo reports a new incident, free for 3 monitors, no credit card.

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Philo uptime 98.61% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 11h 29m
    Started Oct 27, 2026, 02:04 PM UTC · Resolved Oct 28, 2026, 01:34 AM UTC
    VideoApps
    Timeline · 8 updates
    • investigating · Oct 27, 2026, 02:04 PM UTC

      We are currently investigating this incident where customers are losing access to viewing paid content for Roku billed customers.

    • identified · Oct 27, 2026, 03:08 PM UTC

      Issue has been identified! We are starting to fix impacted users and restore access.

    • monitoring · Oct 27, 2026, 08:09 PM UTC

      We implemented a fix and are currently monitoring the results!

    • resolved · Oct 27, 2026, 08:14 PM UTC

      This incident has been resolved!

    • identified · Oct 27, 2026, 10:22 PM UTC

      Identified that some users were missed by our initial fix. Working on getting those addressed!

    • identified · Oct 27, 2026, 10:24 PM UTC

      We implemented a fix and are currently monitoring the result.

    • identified · Oct 27, 2026, 10:25 PM UTC

      Roku-billed customers may experience issues accessing content during their active billing period.

    • resolved · Oct 28, 2026, 01:34 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 17m
    Started Oct 09, 2026, 10:42 PM UTC · Resolved Oct 09, 2026, 11:00 PM UTC
    Support (chat and phone)
    Timeline · 3 updates
    • investigating · Oct 09, 2026, 10:42 PM UTC

      We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue. Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience.

    • monitoring · Oct 09, 2026, 10:57 PM UTC

      We implemented a fix and are currently monitoring the result.

    • resolved · Oct 09, 2026, 11:00 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 17m
    Started Oct 09, 2026, 10:42 PM UTC · Resolved Oct 09, 2026, 11:00 PM UTC
    Timeline · 3 updates
    • investigating · Oct 09, 2026, 10:42 PM UTC

      We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue. Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience..

    • monitoring · Oct 09, 2026, 10:57 PM UTC

      We implemented a fix and are currently monitoring the result..

    • resolved · Oct 09, 2026, 11:00 PM UTC

      This incident has been resolved..

    Latest: This incident has been resolved..

  4. Resolved 7d 2h
    Started Sep 15, 2026, 04:00 PM UTC · Resolved Sep 22, 2026, 06:26 PM UTC
    Timeline · 3 updates
    • investigating · Sep 15, 2026, 04:00 PM UTC

      We are currently investigating this incident..

    • identified · Sep 15, 2026, 05:05 PM UTC

      Roku has identified the error causing the spike in playback issues for the affected devices..

    • resolved · Sep 22, 2026, 06:26 PM UTC

      Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved..

    Latest: Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved..

  5. Resolved 7d 2h
    Started Sep 15, 2026, 04:00 PM UTC · Resolved Sep 22, 2026, 06:33 PM UTC
    Video
    Timeline · 2 updates
    • investigating · Sep 15, 2026, 04:00 PM UTC

      We are currently investigating this incident.

    • identified · Sep 15, 2026, 05:05 PM UTC

      Roku has identified the error causing the spike in playback issues for the affected devices.

    Latest: Roku has identified the error causing the spike in playback issues for the affected devices.

Incident record

Since April 2026 · Instatus · 6 components checked every 5 minutes
52incidents recorded
11last 12 months
5last 90 days
40 hourstypical duration, 12 months

The longest incident in the last year, Video playback freezing on Roku G000x/H000x models on September 15, 2026, ran for 7 days. 4 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Apps2
  • Video2
  • Overall1
  • Sign Up1
  • Support (chat and phone)1

Latest incidents

  • Roku billed customers are losing access during paid cycle October 27, 2026 · 11 hours · degraded service

    We are currently investigating this incident where customers are losing access to viewing paid content for Roku billed customers.

  • Phone Support Service Disruption October 9, 2026 · 17 minutes · major outage

    We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to…

  • Phone Support Service Disruption October 9, 2026 · 17 minutes · degraded service

    We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to…

Outage history

Past 90 days · 5 incidents View full outage history →