Philo incident
Roku billed customers are losing access during paid cycle
Minor
Ongoing since 02:04 PM UTC, affecting Video and Apps.
Issue has been identified! We are starting to fix impacted users and restore access.
Affected components
VideoApps
Update timeline
- investigating Oct 27, 2026, 02:04 PM UTC
We are currently investigating this incident where customers are losing access to viewing paid content for Roku billed customers.
- identified Oct 27, 2026, 03:08 PM UTC
Issue has been identified! We are starting to fix impacted users and restore access.
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