Philo incident

Video playback freezing on Roku G000x/H000x models

Minor Ongoing

Philo is currently experiencing a minor incident affecting Video, which began 5d ago. The vendor's full update timeline is below.

Started
Sep 15, 2026, 04:00 PM UTC
Resolved
Ongoing
Duration
● 4d 15h
Detected by Pingoru
Sep 15, 2026, 04:00 PM UTC

Affected components

Video

Update timeline

  1. investigating Sep 15, 2026, 04:00 PM UTC

    We are currently investigating this incident.

  2. identified Sep 15, 2026, 05:05 PM UTC

    Roku has identified the error causing the spike in playback issues for the affected devices.