Philo incident

Phone Support Service Disruption

Major Resolved

Philo experienced a major incident on October 9, 2026 affecting Support (chat and phone), lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 10:42 PM UTC
Resolved
Oct 09, 2026, 11:00 PM UTC
Duration
17m
Detected by Pingoru
Oct 09, 2026, 10:42 PM UTC

Affected components

Support (chat and phone)

Update timeline

  1. investigating Oct 09, 2026, 10:42 PM UTC

    We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue. Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience.

  2. monitoring Oct 09, 2026, 10:57 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Oct 09, 2026, 11:00 PM UTC

    This incident has been resolved.