Philo incident

Video playback freezing on Roku G000x/H000x models

Minor Resolved View vendor source →

Philo experienced a minor incident on September 15, 2026, lasting 7d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 04:00 PM UTC
Resolved
Sep 22, 2026, 06:26 PM UTC
Duration
7d 2h
Detected by Pingoru
Sep 15, 2026, 04:00 PM UTC

Update timeline

  1. investigating Sep 15, 2026, 04:00 PM UTC

    We are currently investigating this incident..

  2. identified Sep 15, 2026, 05:05 PM UTC

    Roku has identified the error causing the spike in playback issues for the affected devices..

  3. resolved Sep 22, 2026, 06:26 PM UTC

    Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved..