Resolved after 56 minutes, affecting Other, on May 19, 2025.
On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle
Affected components
Update timeline
- investigating May 19, 2025, 09:54 AM UTC
On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo. If you are attempting to open a support ticket, you can do so through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle
- resolved May 19, 2025, 10:51 AM UTC
This incident has been resolved.
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