Pendo incident
Outage preventing the Pendo application from loading and collecting data
Resolved after 3 days 17 hours, affecting Pendo UI and API and 1 more, on June 12, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:25 PM UTC
There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
- investigating Jun 12, 2025, 06:43 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:53 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 08:00 PM UTC
Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.
- monitoring Jun 12, 2025, 08:33 PM UTC
Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.
- monitoring Jun 16, 2025, 11:56 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 16, 2025, 11:57 AM UTC
This has been resolved.
Your product runs on more than Pendo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services