PayU Latam Outage History

PayU Latam is up right now

PayU Latam had 54 outages in the last 2 years totaling 9h 19m of downtime — averaging 2.2 incidents per month.

There were 54 PayU Latam outages since October 27, 2025 totaling 9h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.payulatam.com

Minor November 6, 2025

Degradation with Payment PRISMA Argentina

Detected by Pingoru
Nov 06, 2025, 10:03 PM UTC
Resolved
Nov 07, 2025, 01:33 AM UTC
Duration
3h 30m
Affected: Prisma MastercardPrisma Visa
Timeline · 2 updates
  1. investigating Nov 06, 2025, 10:03 PM UTC

    Dear Customer Since 16:36 GMT - we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Nov 07, 2025, 01:33 AM UTC

    Dear Customer, Since 16:54 hs. the problem has been solved,PRISMA in Argentina for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Read the full incident report →

Minor October 31, 2025

Incident with Payment PROCESOS MC PE

Detected by Pingoru
Oct 31, 2025, 12:05 AM UTC
Resolved
Oct 31, 2025, 02:27 AM UTC
Duration
2h 22m
Affected: Izipay (Procesos MC) AmexIzipay (Procesos MC) Visa
Timeline · 2 updates
  1. investigating Oct 31, 2025, 12:05 AM UTC

    Dear Customer Since 18:20 GMT - 5 we are experiencing problems with PROCESOS MC in PERU for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

  2. resolved Oct 31, 2025, 02:27 AM UTC

    Dear Customer, Since 17:20 hs. GMT - 5 the problem has been solved,PROCESOS MC in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Read the full incident report →

Minor October 30, 2025

Degradation with Payment MOVII COLOMBIA

Detected by Pingoru
Oct 30, 2025, 11:35 PM UTC
Resolved
Oct 31, 2025, 02:29 AM UTC
Duration
2h 53m
Affected: Movii VisaMovii Mastercard
Timeline · 2 updates
  1. investigating Oct 30, 2025, 11:35 PM UTC

    Dear Customer Since 06:10 GMT - 5 we are having problems with MOVII in COLOMBIA for PayU platform, declined transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved Oct 31, 2025, 02:29 AM UTC

    Dear Customer, Since 18:33 hs. GMT - 5 the problem has been solved,MOVII in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Read the full incident report →

Major October 28, 2025

Degradation with Payment Network PSE-AVANZA

Detected by Pingoru
Oct 28, 2025, 01:47 PM UTC
Resolved
Oct 28, 2025, 02:21 PM UTC
Duration
33m
Affected: ACH-PSE
Timeline · 2 updates
  1. investigating Oct 28, 2025, 01:47 PM UTC

    Dear Customer Since 08:10 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado Cliente Desde las 08:10 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU

  2. resolved Oct 28, 2025, 02:21 PM UTC

    Dear Customer, Since 09:02 GMT -5 . the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service. Estimado Cliente Desde las 09:02 GMT -5, el problema se ha solucionado. El sistema ACH-PSE en COLOMBIA para la plataforma PAYU GPO Latam funciona con normalidad. Se confirma la estabilidad de la red y se evidencia la normalidad de las transacciones. Cordialmente, Servicio al cliente PayU

Read the full incident report →