PayU Latam experienced a minor incident on November 14, 2025 affecting Credibanco Visa and Credibanco Mastercard, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2025, 10:06 AM UTC
Dear Customer, Since 05:30 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado cliente, Desde las 05:30 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU
- resolved Nov 14, 2025, 10:29 AM UTC
Dear Customer Since 05:15 GMT-5 the incident has been resolved, the payment network processes without problems Sincerely, Customer Service PayU. Estimado Cliente Desde las 05:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad Cordialmente, Servicio al cliente PayU